公开(公告)号：US09591135B2

公开(公告)日：2017-03-07

申请号：US14948105

申请日：2015-11-20

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher W. Bohlin ,  John P. Keyes

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5158 ,  H04M3/51 ,  H04M3/523 ,  H04M2203/40 ,  H04M2242/18 ,  H04M2250/60

Abstract: A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

Abstract translation: 基于规则的合规性系统使得允许的用户能够定义一个或多个接触尝试抑制规则，其中当尝试在接触尝试抑制规则中定义的可配置数量的过去联系人尝试时，每个接触尝试抑制规则被适配触发 。 然后系统接收一组联系人。 在通信活动期间，在发布之前，将一组联系人中的联系人与一个或多个联系企图抑制规则中的每一个进行比较。 合规系统然后可操作以基于比较的结果来抑制至少一个联系人，该结果指示针对联系人满足一个或多个联系企图抑制规则中的给定的一个。 用户还可以提供基于位置信息抑制联系人的一个或多个联系人位置规则。

公开(公告)号：US20150281452A1

公开(公告)日：2015-10-01

申请号：US14225494

申请日：2014-03-26

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher W. Bohlin ,  John P. Keyes

IPC: H04M3/523

CPC classification number: H04M3/5158 ,  H04M3/51 ,  H04M3/523 ,  H04M2203/40 ,  H04M2242/18 ,  H04M2250/60

Abstract: A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

Abstract translation: 基于规则的合规性系统使得允许的用户能够定义一个或多个接触尝试抑制规则，其中当尝试在接触尝试抑制规则中定义的可配置数量的过去联系人尝试时，每个接触尝试抑制规则被适配触发 。 然后系统接收一组联系人。 在通信活动期间，在发布之前，将一组联系人中的联系人与一个或多个联系企图抑制规则中的每一个进行比较。 合规系统然后可操作以基于比较的结果来抑制至少一个联系人，该结果指示针对联系人满足一个或多个联系企图抑制规则中的给定的一个。 用户还可以提供基于位置信息抑制联系人的一个或多个联系人位置规则。

公开(公告)号：US20160119475A1

公开(公告)日：2016-04-28

申请号：US14948105

申请日：2015-11-20

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher W. Bohlin ,  John P. Keyes

IPC: H04M3/51

CPC classification number: H04M3/5158 ,  H04M3/51 ,  H04M3/523 ,  H04M2203/40 ,  H04M2242/18 ,  H04M2250/60

Abstract: A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.

Abstract translation: 基于规则的合规性系统使得允许的用户能够定义一个或多个接触尝试抑制规则，其中当尝试在接触尝试抑制规则中定义的可配置数量的过去联系人尝试时，每个接触尝试抑制规则被适配触发 。 然后系统接收一组联系人。 在通信活动期间，在发布之前，将一组联系人中的联系人与一个或多个联系企图抑制规则中的每一个进行比较。 合规系统然后可操作以基于比较的结果来抑制至少一个联系人，该结果指示针对联系人满足一个或多个联系企图抑制规则中的给定的一个。 用户还可以提供基于位置信息抑制联系人的一个或多个联系人位置规则。

公开(公告)号：US09197751B2

公开(公告)日：2015-11-24

申请号：US14225494

申请日：2014-03-26

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Christopher W. Bohlin ,  John P. Keyes

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5158 ,  H04M3/51 ,  H04M3/523 ,  H04M2203/40 ,  H04M2242/18 ,  H04M2250/60

Abstract: A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.