公开(公告)号：US09118762B2

公开(公告)日：2015-08-25

申请号：US14161646

申请日：2014-01-22

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vadim Zyarko ,  Stanislav Zgardovski ,  Oleksiy Kolomoyskyy

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5158

Abstract: A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from an outbound dialer. The determination software, upon receiving a request for a dialing strategy associated with a contact identification, consults the rule set and the contact data, selects a dialing strategy based on the rules and the data, and returns the selected strategy to the outbound dialer.

Abstract translation: 用于选择用于发出呼出呼叫的拨号策略的拨号策略确定引擎（DSDE）具有从机器可读介质在计算机化服务器上​​执行的确定软件，对存储的拨号策略的访问，联系人数据和规则集以及端口 用于从出站拨号器接收拨号策略的请求。 确定软件在接收到与联系人标识相关联的拨号策略的请求时，参考规则集和联系人数据，基于规则和数据选择拨号策略，并将所选择的策略返回到出站拨号器。

公开(公告)号：US09729715B2

公开(公告)日：2017-08-08

申请号：US14834129

申请日：2015-08-24

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vadim Zyarko ,  Stanislav Zgardovski ,  Oleksiy Kolomoyskyy

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5158

Abstract: A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from an outbound dialer. The determination software, upon receiving a request for a dialing strategy associated with a contact identification, consults the rule set and the contact data, selects a dialing strategy based on the rules and the data, and returns the selected strategy to the outbound dialer.

公开(公告)号：US20150365529A1

公开(公告)日：2015-12-17

申请号：US14834129

申请日：2015-08-24

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vadim Zyarko ,  Stanislav Zgardovski ,  Oleksiy Kolomoyskyy

IPC: H04M3/51

CPC classification number: H04M3/5158

Abstract: A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from an outbound dialer. The determination software, upon receiving a request for a dialing strategy associated with a contact identification, consults the rule set and the contact data, selects a dialing strategy based on the rules and the data, and returns the selected strategy to the outbound dialer.

Abstract translation: 用于选择用于发出呼出呼叫的拨号策略的拨号策略确定引擎（DSDE）具有从机器可读介质在计算机化服务器上​​执行的确定软件，对存储的拨号策略的访问，联系人数据和规则集以及端口 用于从出站拨号器接收拨号策略的请求。 确定软件在接收到与联系人标识相关联的拨号策略的请求时，参考规则集和联系人数据，基于规则和数据选择拨号策略，并将所选择的策略返回到出站拨号器。

公开(公告)号：US20140233721A1

公开(公告)日：2014-08-21

申请号：US14161646

申请日：2014-01-22

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vadim Zyarko ,  Stanislav Zgardovski ,  Oleksiy Kolomoyskyy

IPC: H04M3/51

CPC classification number: H04M3/5158

Abstract: A dialing strategy determination engine (DSDE) for selecting a dialing strategy for placing an outbound call has determination software executing on a computerized server from a machine-readable medium, access to stored dialing strategies, contact data, and a rules set, and a port for receiving a request for dialing strategy from an outbound dialer. The determination software, upon receiving a request for a dialing strategy associated with a contact identification, consults the rule set and the contact data, selects a dialing strategy based on the rules and the data, and returns the selected strategy to the outbound dialer.

Abstract translation: 用于选择用于发出呼出呼叫的拨号策略的拨号策略确定引擎（DSDE）具有从机器可读介质在计算机化服务器上​​执行的确定软件，对存储的拨号策略的访问，联系人数据和规则集以及端口 用于从出站拨号器接收拨号策略的请求。 确定软件在接收到与联系人标识相关联的拨号策略的请求时，参考规则集和联系人数据，基于规则和数据选择拨号策略，并将所选择的策略返回到出站拨号器。