公开(公告)号：US20230066100A1

公开(公告)日：2023-03-02

申请号：US17540895

申请日：2021-12-02

Applicant: Google LLC

Inventor： Joseph Joseph CHERUKARA ,  Amit SIVAN ,  Andrew George SHEBANOW ,  Yoav TZUR ,  Felix WANG ,  Yaniv LEVIATHAN

IPC: H04M3/493 ,  H04M1/72469 ,  H04M3/42 ,  G10L15/26 ,  G10L15/22

Abstract: Implementations relate to determination and visual display of spoken menus for calls. In some implementations, a computer-implemented method includes receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable via user input to cause corresponding navigation through the call menu.

公开(公告)号：US20230060694A1

公开(公告)日：2023-03-02

申请号：US17540849

申请日：2021-12-02

Applicant: Google LLC

Inventor： Joseph Joseph CHERUKARA ,  Hong CHEN ,  Andrew George SHEBANOW ,  Rebecca CHIOU ,  Yixuan GENG ,  Curtis Ray ROBINSON, JR. ,  Yi WANG ,  Yue GAN ,  Charlotte HULT ,  Bin SUN

IPC: H04M3/523

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.