公开(公告)号：US12267462B2

公开(公告)日：2025-04-01

申请号：US18447162

申请日：2023-08-09

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/00 ,  H04M3/523

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

公开(公告)号：US11765274B2

公开(公告)日：2023-09-19

申请号：US17540849

申请日：2021-12-02

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/00 ,  H04M3/523

CPC classification number: H04M3/5238

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

公开(公告)号：US20230388422A1

公开(公告)日：2023-11-30

申请号：US18447162

申请日：2023-08-09

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/523

CPC classification number: H04M3/5238

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.