公开(公告)号：US08868448B2

公开(公告)日：2014-10-21

申请号：US09922753

申请日：2001-08-06

申请人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

发明人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

IPC分类号： G06Q30/00 ,  G06F15/16

CPC分类号： G06Q30/01 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0617 ,  G06Q30/0623 ,  G06Q30/0641

摘要： The present invention provides systems and methods for selling goods and services on in conjunction with the Internet. The system receives session information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise's system. The system determines from the received information, based on the interaction between matching rules created using the system by the enterprise and the system's matching engine, whether the customer is a candidate for assistance from a sales associate. The system creates and indexes information on available sales associates and their performance, selling capabilities and product expertise. The system further matches the customer with at least one sales associate, ideally the most appropriate sales associate, based on the customer, session, and sales profile associate information, and facilitates communication between the sales associate and the customer.

摘要翻译： 本发明提供了与互联网一起出售商品和服务的系统和方法。 系统从企业网站接收客户网站会话的会话信息，还可以从企业系统接收客户的客户信息。 该系统根据所接收的信息，基于企业使用系统创建的匹配规则与系统的匹配引擎之间的相互作用来确定客户是否是销售员的帮助候选人。 系统创建和索引有关可用销售人员及其绩效，销售能力和产品专长的信息。 该系统进一步将客户与至少一名销售员联系起来，理想地是最合适的销售员，基于客户，会话和销售简档关联信息，并促进销售员与客户之间的沟通。

公开(公告)号：US08768833B2

公开(公告)日：2014-07-01

申请号：US13584114

申请日：2012-08-13

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q40/00

CPC分类号： G06Q30/06 ,  G06Q20/10 ,  G06Q40/00 ,  G06Q40/12

摘要： A transaction system has a first Internet-connected service provider enterprise and second enterprises maintaining each at least one financial account for a user. Third enterprises maintaining billing accounts associated with the users. There is an interactive interface that displays account balances and bills. The user, through the interactive interface, commands payment of a bill from an account by drag and drop.

摘要翻译： 交易系统具有第一互联网连接服务提供商企业和为用户维护每个至少一个金融账户的第二企业。 第三家企业维护与用户相关联的帐单帐户。 有一个交互界面显示帐户余额和账单。 通过交互式界面，用户通过拖放命令从帐户中支付帐单。

公开(公告)号：US20110282711A1

公开(公告)日：2011-11-17

申请号：US13187807

申请日：2011-07-21

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q10/00

CPC分类号： G06Q30/06 ,  G06Q20/102 ,  G06Q30/0201

摘要： A Web server hosted by a first enterprise has a first mechanism receiving a request for information or services to be provided to an end user, and a second mechanism determining whether the request comes directly from the end user, or from a server hosted by a second enterprise. If the request is determined by the second mechanism to come from the server hosted by the second enterprise, any information or service provided to the end user by the first enterprise is identified as coming from the second enterprise.

摘要翻译： 由第一企业托管的Web服务器具有接收要提供给最终用户的信息或服务的请求的第一机制，以及确定请求是直接来自最终用户还是来自由第二企业主管的服务器的第二机制 企业。 如果请求由第二机制决定来自第二企业所托管的服务器，由第一企业提供给最终用户的任何信息或服务被识别为来自第二企业。

公开(公告)号：US20050091123A1

公开(公告)日：2005-04-28

申请号：US10945073

申请日：2004-09-20

申请人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

发明人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

IPC分类号： G06F20060101 ,  G06Q30/06 ,  G06F17/60

CPC分类号： G06Q30/01 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0617 ,  G06Q30/0623 ,  G06Q30/0641

摘要： The system of the present invention provides systems and methods for selling goods and services on, over, through, and in conjunction with the Internet. The system receives session (clickstream) information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise's CRM or eCRM system. The session information referred to comprises the goods or services the customer is searching and metadata about such search and the relevant products, such as the surfing pattern itself. The system determines from the received information, based on the interaction between matching rules created using the system by the enterprise and the system's matching engine, whether the customer is a candidate for assistance from a sales associate. The system creates and indexes information on available sales associates and their performance, selling capabilities and product expertise. The system further matches the customer with at least one sales associate, ideally the most appropriate sales associate, based on the customer, session, and sales profile associate information, and facilitates communication between the sales associate and the customer. Additionally, the system provides information on the customer, products or services the customer is interested in, and the collateral sales materials (both internal and external to the enterprise) and selling techniques to the sales associate based on the particular sales opportunity. The system facilitates communication between the sales associate and the customer on the basis of chat, voice over IP, email and the public switched telephone network, including the concept of bridging a chat session into a PSTN conference call during which call the sales associate and customer maintain a co-browsing session with regard to the opportunity over the Internet.

公开(公告)号：US08244635B2

公开(公告)日：2012-08-14

申请号：US09839735

申请日：2001-04-20

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q40/00

CPC分类号： G06Q30/06 ,  G06Q20/10 ,  G06Q40/00 ,  G06Q40/12

摘要： A personal information collection and delivery system has a collection component executed by a first enterprise, for collecting information for specific individuals from a plurality of information provider's sites, an aggregation component executed by the first enterprise, for aggregating and storing the collected information identified for individual ones of the specific individuals; and a plurality of delivery components executed by a like plurality of second enterprises, for delivering said aggregated information to the specific individuals. This system is characterized in that delivery is distinguished to individual ones of the second enterprises. In some cases the information providers are the second enterprises that manage delivery, in which case they may limit access according to a variety of variables. Also in some cases the providers also provide transactions services, and the specific individuals connecting through the system may accomplish transactions, which may include drag-and-drop implementation.

摘要翻译： 个人信息收集和传送系统具有由第一企业执行的收集组件，用于从多个信息提供者的站点收集特定个人的信息，由第一企业执行的聚合组件，用于聚集和存储为个人识别的所收集的信息 具体个人; 以及由相同的多个第二企业执行的多个传送部件，用于将所述聚合信息传递给特定个体。 该系统的特征在于，分配到第二个企业中的个体。 在某些情况下，信息提供者是管理交付的第二个企业，在这种情况下，它们可能会根据各种变量限制访问。 同样在某些情况下，提供商还提供交易服务，并且通过系统连接的特定个人可以完成交易，其可以包括拖放实现。

公开(公告)号：US08005755B2

公开(公告)日：2011-08-23

申请号：US09842241

申请日：2001-04-24

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q40/00

CPC分类号： G06Q30/06 ,  G06Q20/102 ,  G06Q30/0201

摘要： A software-based syndication and filtering platform for a first Web server hosted by a first enterprise has a rules-based filter for interacting with communications from customers of the first enterprise, the communications coming from a second Web-site of a second enterprise, and a discrimination layer for providing specific services to said customers according to one or more characteristics of the Web site of the second enterprise. In some cases there is also a layer for interacting with a third Web server hosted by a third enterprise. In preferred embodiments the services include a broad range of transaction capabilities.

摘要翻译： 用于由第一企业托管的第一Web服务器的基于软件的联合和过滤平台具有用于与来自第一企业的客户的通信交互的基于规则的过滤器，来自第二企业的第二网站的通信，以及 用于根据第二企业的网站的一个或多个特征向所述客户提供特定服务的识别层。 在某些情况下，还有一个层与第三个企业托管的第三个Web服务器进行交互。 在优选实施例中，服务包括广泛的交易能力。

公开(公告)号：US07739149B2

公开(公告)日：2010-06-15

申请号：US10945145

申请日：2004-09-20

申请人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

发明人： Gregg Freishtat ,  Steve Hufford ,  Dodge McFall ,  Jackson Wilson ,  Tanya Hyman ,  Vikas Rijsinghani ,  Paul Kaib

IPC分类号： G06Q30/00 ,  G06F17/00

CPC分类号： G06Q30/01 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0613 ,  G06Q30/0617 ,  G06Q30/0623 ,  G06Q30/0641

摘要： A method of gathering sales information is provided. The method may involve linking, based on a matching score, a sales associate to a customer for assisting in an online sales transaction, and providing the sales associate with best practices information to use during the transaction. The best practices information may have been gathered by monitoring online sales transactions between sales associates and customers, indexing information and sales techniques used by the sales associates during the online sales transactions, and ranking and dynamically re-ranking the information and sales techniques based at least in part on the outcome of the corresponding online sales transaction.

摘要翻译： 提供了收集销售信息的方法。 该方法可以涉及基于匹配得分将销售员与顾客联系起来以协助在线销售交易，以及向销售员提供在交易期间使用的最佳做法信息。 通过监控销售人员和客户之间的在线销售交易来收集最佳做法信息，索引销售人员在线销售交易中使用的信息和销售技术，并至少至少排列和动态地重新排列信息和销售技术 部分归结于相应的在线销售交易。

公开(公告)号：US20060015390A1

公开(公告)日：2006-01-19

申请号：US10980613

申请日：2004-11-03

申请人： Vikas Rijsinghani ,  Gregg Freishtat

发明人： Vikas Rijsinghani ,  Gregg Freishtat

IPC分类号： G06Q20/00

CPC分类号： G06Q30/0201 ,  G06F16/958 ,  G06Q30/06

摘要： The present invention is directed to a system and functionality that removes the guess work out of trying to determine which browsers on a web site are more likely to end up with a good disposition. One approach introduced by the present invention is to first make sure the sales server captures as much information about browsers as is possible with respect to their activity on the website/ecommerce server. Then the server enables the enterprise to use business rules to define the population of browsers that are eligible for chat invitations. Out of this population, the server, on behalf of individual agents, approaches browsers as randomly as possible. As agents are entering into engagements and recording their disposition codes, the server periodically determines if it can identify any patterns in behavior of those engagements that end up with a good disposition code. For example, the server may note that browsers who were invited to chat in the 8th minute of their session and those who had seen 2 product pages end up in good engagements four times more often than the average browser. Once a sufficient sample set of engagements is conducted to allow the server to develop a statistically valid profile/model of browsers who end up with good engagements, the server compares all new browsers against this model and provides a numeric number representing how close the new browser is to the model. This number, called a score, is then used by the system to sort the browsers in real time and used as the criteria as to who should be approached and in which order.

摘要翻译： 本发明涉及一种系统和功能，该系统和功能从尝试确定网站上的哪些浏览器更可能最终得到良好的配置来消除猜测工作。 本发明引入的一种方法是首先确保销售服务器能够就网站/电子商务服务器上的活动尽可能多地获取关于浏览器的信息。 然后，服务器使企业能够使用业务规则来定义符合聊天邀请的浏览器的数量。 在这个人口中，服务器代表个别代理人尽可能随机地浏览浏览器。 随着代理商进入交易并记录其处理代码，服务器周期性地确定是否可以识别那些最终具有良好处置代码的交易行为的任何模式。 例如，服务器可能会注意到，在会议第八分钟被邀请聊天的浏览器和看到2个产品页面的浏览器最终获得了比一般浏览器更多的四倍的访问量。 一旦进行了充分的一组交互操作，以便服务器可以开发统计有效的配置文件/浏览器模型，最终获得良好的参与，则服务器会将所有新的浏览器与此模型进行比较，并提供一个数字代表新浏览器的接近程度 是模型。 这个号码叫做一个分数，然后由系统用来实时对浏览器进行排序，并用作关于谁应该接近哪个和哪个顺序的标准。

公开(公告)号：US20120310825A1

公开(公告)日：2012-12-06

申请号：US13584114

申请日：2012-08-13

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q20/14

CPC分类号： G06Q30/06 ,  G06Q20/10 ,  G06Q40/00 ,  G06Q40/12

摘要： A transaction system has a first Internet-connected service provider enterprise and second enterprises maintaining each at least one financial account for a user. Third enterprises maintaining billing accounts associated with the users. There is an interactive interface that displays account balances and bills. The user, through the interactive interface, commands payment of a bill from an account by drag and drop.

摘要翻译： 交易系统具有第一互联网连接服务提供商企业和为用户维护每个至少一个金融账户的第二企业。 第三家企业维护与用户相关联的帐单帐户。 有一个交互界面显示帐户余额和账单。 通过交互式界面，用户通过拖放命令从帐户中支付帐单。

公开(公告)号：US08260706B2

公开(公告)日：2012-09-04

申请号：US13187807

申请日：2011-07-21

申请人： Gregg Freishtat ,  Vikas Rijsinghani

发明人： Gregg Freishtat ,  Vikas Rijsinghani

IPC分类号： G06Q40/00

CPC分类号： G06Q30/06 ,  G06Q20/102 ,  G06Q30/0201

摘要： A Web server hosted by a first enterprise has a first mechanism receiving a request for information or services to be provided to an end user, and a second mechanism determining whether the request comes directly from the end user, or from a server hosted by a second enterprise. If the request is determined by the second mechanism to come from the server hosted by the second enterprise, any information or service provided to the end user by the first enterprise is identified as coming from the second enterprise.

摘要翻译： 由第一企业托管的Web服务器具有接收要提供给最终用户的信息或服务的请求的第一机制，以及确定请求是直接来自最终用户还是来自由第二企业主管的服务器的第二机制 企业。 如果请求由第二机制决定来自第二企业所托管的服务器，由第一企业提供给最终用户的任何信息或服务被识别为来自第二企业。