公开(公告)号：US20230186326A1

公开(公告)日：2023-06-15

申请号：US17550810

申请日：2021-12-14

Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP

Inventor： JEFF HANSON ,  TAHIR CADER ,  STEVE ROSCIO

IPC: G06Q30/02

CPC classification number: G06Q30/0201

Abstract: Systems and methods are provided for utilizing a bidirectional intermediate data transport layer to connect multiple customers to a shared, cloud-based AIOps service. As a feature of the intermediate data transport layer, each customer (and their data) may be isolated from other customers. In various examples, the cloud-based AIOps service may receive sensor data from customer systems via the intermediate data transport layer. The cloud-based AIOps service may analyze this sensor data (e.g. detect anomalies, perform root cause analyses, find optimal conditions, etc.), and modify the operation of one or more of the customer systems (e.g. modify the settings/configuration of a sensor on a piece of connected infrastructure) via the intermediate data transport layer. In certain examples, in addition to (or instead of) modifying the operation of one or more of the customer systems, the cloud-based AIOps service may provide an on-premises notification to a customer.