公开(公告)号：US20240321267A1

公开(公告)日：2024-09-26

申请号：US18573542

申请日：2022-06-23

申请人： HISHAB INDIA PRIVATE LIMITED

发明人： Christopher VOIGT ,  Alam Aseequl KHAN ,  Kai Samuel David Erik KARREN ,  Michael SCHMITS ,  Mohammad Fayadan HOSSAIN

IPC分类号： G10L15/18 ,  G10L15/22 ,  G10L25/93

CPC分类号： G10L15/1815 ,  G10L15/22 ,  G10L25/93

摘要： A system and method are described for dialogue management by determining a transition from a domain or a use case to another and initiating a switch suggestion in a human-computer conversation for rendering services to a user based on the updated domain or use case for a dialogue. The method comprises determining a first use-case in the human-computer conversation and assigning a first use-case score to the said first use-case. The method then comprises determining a second use-case in the human-computer conversation and assigning a second use-case score to the said second use-case. Further, the method comprises determining whether to make the use-case switch suggestion to the said second use-case based on the said first use-case score and the said second use-case score. The invention aligns the system to extract intended information from/for the user thereby making the system more efficient, approachable and user-friendly by saving time and cost.