公开(公告)号：US11138062B2

公开(公告)日：2021-10-05

申请号：US16755280

申请日：2017-10-13

Applicant: HUAWEI TECHNOLOGIES CO., LTD.

Inventor： Liang Zhang ,  Yu Li ,  Chenxiao Zhao ,  Huijin Huang

IPC: G06F11/07 ,  G06F11/14 ,  G06F3/0482

Abstract: This application relates to the field of terminal technologies, and provides a terminal device troubleshooting method and a terminal device, so as to improve accuracy of a result of detecting a fault such as a black screen, or screen freezing that occurs on a terminal device. The troubleshooting method includes: obtaining, a first operation and a first result; determining that the first operation is the same as a predefined second operation and that the first result is a fault result; and when the first operation is the same as the second operation, and the first result is a fault result, determining that an actual fault occurs on a terminal device, where the first operation is an operation currently performed by a user on the terminal device, and the first result is a result of responding by the terminal device to the first operation.

公开(公告)号：US20200241948A1

公开(公告)日：2020-07-30

申请号：US16755280

申请日：2017-10-13

Applicant: HUAWEI TECHNOLOGIES CO., LTD.

Inventor： Liang Zhang ,  Yu Li ,  Chenxiao Zhao ,  Huijin Huang

IPC: G06F11/07 ,  G06F11/14

Abstract: This application relates to the field of terminal technologies, and provides a terminal device troubleshooting method and a terminal device, so as to improve accuracy of a result of detecting a fault such as a black screen, or screen freezing that occurs on a terminal device. The troubleshooting method includes: obtaining, a first operation and a first result; determining that the first operation is the same as a predefined second operation and that the first result is a fault result; and when the first operation is the same as the second operation, and the first result is a fault result, determining that an actual fault occurs on a terminal device, where the first operation is an operation currently performed by a user on the terminal device, and the first result is a result of responding by the terminal device to the first operation.