Abstract:
A method and an apparatus provide network problem location based on subscriber perception. A server firstly receives and parses a call history record CHR log sent by a network management system, then determines, according to a parsing result, whether a call of a subscriber is a key quality indicator KQI exception event, and locates a location and a cause of the KQI exception event. The technical solutions provided in the present invention are capable of finding a network problem and locating the network problem from the perspective of subscriber perception.