公开(公告)号：US20130332346A1

公开(公告)日：2013-12-12

申请号：US13962799

申请日：2013-08-08

Applicant: Huawei Technologies Co., Ltd.

Inventor： Zongbo Wang ,  Yegang Su ,  Liangbing Lu

IPC: G06Q20/18

CPC classification number: G06Q20/18 ,  G06Q20/1085 ,  G07F19/20

Abstract: Embodiments of the present invention disclose a self-service terminal, a self-service system and a transaction service method, to transact a financial transaction service for a user in a manner of interaction with a customer service personnel. The self-service terminal includes: a transaction service unit configured to provide a transaction service corresponding to a transaction service request to a user, according to the transaction service request of the user; and a transaction assistance unit configured to send a transaction assistance request to a customer service terminal according to the transaction service request and receive a transaction assistance response of the customer service terminal to the transaction assistance request, where the transaction assistance response includes auxiliary audio-video information used to assist in completing the transaction service provided by the transaction service unit.

Abstract translation: 本发明的实施例公开了一种自助服务终端，自助服务系统和交易服务方法，以与客户服务人员的交互方式为用户交易金融交易服务。 自助终端包括：交易服务单元，被配置为根据用户的交易服务请求向用户提供对应于交易服务请求的交易服务; 以及交易辅助单元，被配置为根据所述交易服务请求向所述客户服务终端发送交易辅助请求，并且接收到所述交易辅助请求的所述客户服务终端的交易辅助响应，其中所述交易辅助响应包括辅助音频视频 用于协助完成由交易服务单元提供的交易服务的信息。