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    CASINO FLOOR SERVICE MANAGEMENT SYSTEM AND METHOD
    1.
    发明申请
    CASINO FLOOR SERVICE MANAGEMENT SYSTEM AND METHOD 有权

    公开(公告)号：US20210012611A1

    公开(公告)日：2021-01-14

    申请号：US16917341

    申请日：2020-06-30

    Applicant: IGT

    Inventor： Eugene Bond ,  Gandalf Hudlow ,  Jie Zhou ,  Lu Zhao ,  Naibin Song ,  Hua Cheng ,  Guangzhuang Xie ,  Wei Yan ,  Wei Gong

    IPC: G07F17/32

    Abstract: Various embodiments of the present disclosure provide a casino floor service management system and method that integrates with a casino management system of a casino and leverages the knowledge and experience of casino floor service management system users, such as technicians, floor attendants, and hostesses, to efficiently resolve service floor events in a timely manner. Generally, the casino floor service management system of the present disclosure is configured to: (1) receive notifications from the casino management system when floor events occur, (2) automatically distinguish between service floor events and non-service floor events, (3) automatically generate work items representing the service floor events and aggregate the work items into a dynamically-updated backlog, and (4) enable casino floor service management system users to interface with the casino floor service management system to personally choose which particular work items from the backlog the casino floor service management system users will resolve.

    Casino floor service management system and method
    5.
    发明授权
    Casino floor service management system and method 有权

    公开(公告)号：US11594100B2

    公开(公告)日：2023-02-28

    申请号：US16917341

    申请日：2020-06-30

    Applicant: IGT

    Inventor： Eugene Bond ,  Gandalf Hudlow ,  Jie Zhou ,  Lu Zhao ,  Naibin Song ,  Hua Cheng ,  Guangzhuang Xie ,  Wei Yan ,  Wei Gong

    IPC: G07F17/32

    Abstract: Various embodiments of the present disclosure provide a casino floor service management system and method that integrates with a casino management system of a casino and leverages the knowledge and experience of casino floor service management system users, such as technicians, floor attendants, and hostesses, to efficiently resolve service floor events in a timely manner. Generally, the casino floor service management system of the present disclosure is configured to: (1) receive notifications from the casino management system when floor events occur, (2) automatically distinguish between service floor events and non-service floor events, (3) automatically generate work items representing the service floor events and aggregate the work items into a dynamically-updated backlog, and (4) enable casino floor service management system users to interface with the casino floor service management system to personally choose which particular work items from the backlog the casino floor service management system users will resolve.

    CASINO FLOOR SERVICE MANAGEMENT SYSTEM AND METHOD
    7.
    发明申请
    CASINO FLOOR SERVICE MANAGEMENT SYSTEM AND METHOD 审中-公开
    CASINO地板服务管理系统和方法

    公开(公告)号：US20160093135A1

    公开(公告)日：2016-03-31

    申请号：US14833924

    申请日：2015-08-24

    Applicant: IGT

    Inventor： Eugene Bond ,  Gandalf Hudlow ,  Jie Zhou ,  Lu Zhao ,  Naibin Song ,  Hua Cheng ,  Guangzhuang Xie ,  Wei Yan ,  Wei Gong

    IPC: G07F17/32

    CPC classification number: G07F17/3232 ,  G07F17/3234 ,  G07F17/3241

    Abstract: Various embodiments of the present disclosure provide a casino floor service management system and method that integrates with a casino management system of a casino and leverages the knowledge and experience of casino floor service management system users, such as technicians, floor attendants, and hostesses, to efficiently resolve service floor events in a timely manner. Generally, the casino floor service management system of the present disclosure is configured to: (1) receive notifications from the casino management system when floor events occur, (2) automatically distinguish between service floor events and non-service floor events, (3) automatically generate work items representing the service floor events and aggregate the work items into a dynamically-updated backlog, and (4) enable casino floor service management system users to interface with the casino floor service management system to personally choose which particular work items from the backlog the casino floor service management system users will resolve.

    Abstract translation: 本公开的各种实施例提供一种与娱乐场的娱乐场管理系统集成的娱乐场楼层服务管理系统和方法，并且利用娱乐场楼层服务管理系统用户（如技术人员，地板服务员和女主人）的知识和经验， 及时有效解决服务楼层事件。 通常，本公开的娱乐场楼层服务管理系统被配置为：（1）在发生楼层事件时接收来自娱乐场管理系统的通知，（2）自动区分服务楼层事件和非业务楼层事件;（3） 自动生成表示服务楼层事件的工作项目，并将工作项目聚合为动态更新的积压，以及（4）使赌场楼层服务管理系统用户与娱乐场楼层服务管理系统接口，亲自选择哪些特定工作项目 积压赌场楼层服务管理系统用户将解决。

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