公开(公告)号：US09813496B2

公开(公告)日：2017-11-07

申请号：US13896468

申请日：2013-05-17

Applicant: Infosys Limited

Inventor： Udayan Verma ,  Praveen Kumar Dehury ,  Vinu Sivasankaran ,  Jitin Sreenivasan ,  Prasanna Natarajan

IPC: H04L29/08 ,  H04L12/18 ,  H04L12/58

CPC classification number: H04L67/1044 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/26

Abstract: The disclosed embodiments relate to a method, apparatus, and computer-readable medium for improving collaborative communications that can be implemented using either centralized or decentralized modes, or combinations thereof. An exemplary method comprises receiving information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determining at least one of the collaboration channels to be most relevant for the user based on the received information; and routing the user to the at least one collaboration channel determined to be the most relevant for the user. The disclosed embodiment further utilizes discussions as a way of communicating to solve problems and incidents.

公开(公告)号：US20130325962A1

公开(公告)日：2013-12-05

申请号：US13896468

申请日：2013-05-17

Applicant: Infosys Limited

Inventor： Udayan Verma ,  Praveen Kumar Dehury ,  Vinu Sivasankaran ,  Jitin Sreenivasan ,  Prasanna Natarajan

IPC: H04L29/08

CPC classification number: H04L67/1044 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/26

Abstract: The disclosed embodiments relate to a method, apparatus, and computer-readable medium for improving collaborative communications that can be implemented using either centralized or decentralized modes, or combinations thereof. An exemplary method comprises receiving information corresponding to a user of a collaboration platform, the collaboration platform being associated with a plurality of collaboration channels; determining at least one of the collaboration channels to be most relevant for the user based on the received information; and routing the user to the at least one collaboration channel determined to be the most relevant for the user. The disclosed embodiment further utilizes discussions as a way of communicating to solve problems and incidents.

Abstract translation: 所公开的实施例涉及用于改进可以使用集中式或分散模式或​​其组合来实现的协作通信的方法，装置和计算机可读介质。 一种示例性方法包括接收对应于协作平台的用户的信息，所述协作平台与多个协作信道相关联; 基于所接收的信息，确定所述协作信道中的至少一个与所述用户最相关; 以及将所述用户路由到被确定为对于用户最相关的至少一个协作信道。 所公开的实施例进一步利用讨论作为解决问题和事件的通信方式。