公开(公告)号：US11314942B1

公开(公告)日：2022-04-26

申请号：US16825856

申请日：2020-03-20

Applicant: Interactions LLC

Inventor： Ethan Selfridge ,  Michael Johnston ,  Robert Lifgren ,  James Dreher ,  John Leonard

IPC: G10L15/22 ,  G06F40/30 ,  G06F40/56 ,  G10L15/26 ,  G10L15/18 ,  G10L15/183

Abstract: A computer-implemented method for providing agent assisted transcriptions of user utterances. A user utterance is received in response to a prompt provided to the user at a remote client device. An automatic transcription is generated from the utterance using a language model based upon an application or context, and presented to a human agent. The agent reviews the transcription and may replace at least a portion of the transcription with a corrected transcription. As the agent inputs the corrected transcription, accelerants are presented to the user comprising suggested texted to be inputted. The accelerants may be determined based upon an agent input, an application or context of the transcription, the portion of the transcription being replaced, or any combination thereof. In some cases, the user provides textual input, to which the agent transcribes an intent associated with the input with the aid of one or more accelerants.