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公开(公告)号：US07747545B2
公开(公告)日：2010-06-29
申请号：US11558414
申请日：2006-11-09
申请人： James Gleim , Timothy Witmer , Scott Petersen , Aaron Schafer , Christopher Pietschmann , Nikola Basta
发明人： James Gleim , Timothy Witmer , Scott Petersen , Aaron Schafer , Christopher Pietschmann , Nikola Basta
摘要： A lead response system is provided comprising a customizable lead delivery rules engine and a customizable escalation rules engine for delivering leads to appropriate responders and re-routing undeveloped leads to different responders. Each delivery rule includes two or more criteria which may be met in order for the lead to be delivered to the responder specified in the particular rule. A lead that is not accepted by the responder to whom it was delivered within a user-defined time frame is re-routed for delivery to a new responder according to a set of escalation rules. The escalation rules may include delivery instructions specifying the new responder or may re-route the lead to the delivery rules engine for delivery to a new responder according to a re-application of the delivery rules.
摘要翻译： 提供引导响应系统，其包括可定制的引导传递规则引擎和可定制的升级规则引擎，用于将导线传递给适当的响应者并将未开发的引线重新路由到不同的响应者。 每个递送规则包括可以满足的两个或多个标准，以便将引导传递给特定规则中指定的响应者。 在用户定义的时间框架内被送达的响应者不接受的引导被重新路由以根据一组升级规则传递给新的响应者。 升级规则可以包括指定新的应答者的传送指令，或者可以根据传送规则的重新应用将引导重新路由到传送规则引擎以传送到新的响应者。
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公开(公告)号：US20080114712A1
公开(公告)日：2008-05-15
申请号：US11558414
申请日：2006-11-09
申请人： James Gleim , Timothy Witmer , Scott Petersen , Aaron Schafer , Christopher Pietschmann , Nikola Basta
发明人： James Gleim , Timothy Witmer , Scott Petersen , Aaron Schafer , Christopher Pietschmann , Nikola Basta
IPC分类号： G06N5/02
摘要： A lead response system is provided comprising a customizable lead delivery rules engine and a customizable escalation rules engine for delivering leads to appropriate responders and re-routing undeveloped leads to different responders. Each delivery rule includes two or more criteria which may be met in order for the lead to be delivered to the responder specified in the particular rule. A lead that is not accepted by the responder to whom it was delivered within a user-defined time frame is re-routed for delivery to a new responder according to a set of escalation rules. The escalation rules may include delivery instructions specifying the new responder or may re-route the lead to the delivery rules engine for delivery to a new responder according to a re-application of the delivery rules.
摘要翻译： 提供引导响应系统，其包括可定制的引导传递规则引擎和可定制的升级规则引擎，用于将导线传递给适当的响应者并将未开发的引线重新路由到不同的响应者。 每个递送规则包括可以满足的两个或多个标准，以便将引导传递给特定规则中指定的响应者。 在用户定义的时间框架内被送达的响应者不接受的引导被重新路由以根据一组升级规则传递给新的响应者。 升级规则可以包括指定新的应答者的传送指令，或者可以根据传送规则的重新应用将引导重新路由到传送规则引擎以传送到新的响应者。
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