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公开(公告)号：US20140244437A1
公开(公告)日：2014-08-28
申请号：US13779964
申请日：2013-02-28
IPC分类号： G06Q30/06
CPC分类号： G06Q30/0613 , G06Q30/0639 , G06Q30/0641
摘要： Techniques for providing customer assistance with real-time feedback are presented herein. A request for customer assistance is generated by a customer using an application executing on a handheld mobile smart device. The request is transmitted to an employee using another handheld mobile smart device. The request is accepted by the employee and a response is transmitted back to the customer. The response includes the employee's expected arrival time at the customer's location and a floor plan map that depicts the progress of the employee as the employee travels to the customer's location.
摘要翻译： 本文介绍了提供客户帮助实时反馈的技术。 客户使用在手持移动智能设备上执行的应用程序生成客户协助请求。 使用另一台手持移动智能设备向雇员发送请求。 该请求被雇员接受，并且响应被传回给客户。 答复包括员工在客户所在地的预计到达时间，以及描绘员工旅行到客户所在位置时员工进度的平面图。
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公开(公告)号：US10127588B2
公开(公告)日：2018-11-13
申请号：US13779964
申请日：2013-02-28
摘要： Techniques for providing customer assistance with real-time feedback are presented herein. A request for customer assistance is generated by a customer using an application executing on a handheld mobile smart device. The request is transmitted to an employee using another handheld mobile smart device. The request is accepted by the employee and a response is transmitted back to the customer. The response includes the employee's expected arrival time at the customer's location and a floor plan map that depicts the progress of the employee as the employee travels to the customer's location.
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