摘要:
An embodiment of the present invention comprises a mailpiece sorting apparatus including a voice recognition system performing a method of processing “return to sender” mailpieces using voice recognition. The operator obtains a “return to sender” mailpiece and determines a sender address segment for identification. The sender address segment is spoken by the operator to the recognition system. The voice recognition software interprets the information and communicates it to recipient matching software. The software narrows the potential sender matches in the mailpiece sorting apparatus addressee database. If a match is made, the operator is prompted to place the mailpiece onto mailpiece sorting apparatus which sends the mailpiece to the proper sort bin based on the identification performed by the matching software. The present invention may also calculate statistical information regarding reject mailpieces and chargeback information for the cost of sorting the “return to sender” mailpiece.
摘要:
The an embodiment of the present invention generally comprises a mailpiece sorting apparatus including an addressee database and a state/ZIP Code list generated from the addressee database. Mailpieces for which the addressee cannot be determined are processed using ZIP Code and/or State information read from the mailpiece. The state/ZIP Code information read from the mailpiece is compared to the state/ZIP Code list to determine if there is a match. If there is not match, the mailpiece is sorted to a “return to sender” bin.