公开(公告)号：US09377973B2

公开(公告)日：2016-06-28

申请号：US14193200

申请日：2014-02-28

Applicant: KONICA MINOLTA LABORATORY U.S.A., INC.

Inventor： Kenneth H. Young ,  Randy Cruz Soriano

IPC: G06K15/00 ,  G06F3/12 ,  H04N1/00 ,  H04N1/32

CPC classification number: G06F3/121 ,  G06F3/1234 ,  G06F3/1288 ,  H04N1/00344 ,  H04N1/32106 ,  H04N1/32635 ,  H04N1/32662 ,  H04N2201/3219

Abstract: A method and system for improving printing efficiency in a production printing environment, which includes a plurality of printers is disclosed, the method including: monitoring the plurality of printers via at least one server, wherein each of the plurality of printers are configured to provide a print job status to the at least one server; receiving an error message from at least one of the plurality of printers; selecting an operator from a list of operators assigned to the at least one of the plurality of printers, wherein each operator on the list of operators is capable of fixing an error associated with the error message on the at least one of the plurality of printers; and notifying the selected operator to investigate the error message via a client device.

Abstract translation: 公开了一种用于提高包括多个打印机的生产打印环境中的打印效率的方法和系统，所述方法包括：经由至少一个服务器监视多个打印机，其中，所述多个打印机中的每一个被配置为提供 向至少一个服务器打印作业状态; 从所述多个打印机中的至少一个接收错误消息; 从分配给所述多个打印机中的至少一个的打印机的操作员列表中选择操作者，其中，所述操作者列表中的每个操作者能够将与所述错误消息相关联的错误固定在所述多个打印机中的至少一个上; 并通知所选择的操作者通过客户端设备调查错误消息。