System and Method for Automating Customer Relations in a Communications Environment
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    发明申请
    System and Method for Automating Customer Relations in a Communications Environment 有权
    在通信环境中自动化客户关系的系统和方法

    公开(公告)号:US20120250851A1

    公开(公告)日:2012-10-04

    申请号:US13517875

    申请日:2012-06-14

    IPC分类号: H04M3/22 H04M5/06

    CPC分类号: H04M3/51 H04M3/22

    摘要: A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.

    摘要翻译: 一种方法包括将与由通信网络的至少一个组件提供的服务相关联的性能数据接收到一个或多个订户。 性能数据可以由监视通信网络的至少一个组件的性能特性的一个或多个被动监听设备收集。 该方法还包括基于从特定用户接收到的订户查询来识别向特定订户提供特定服务的至少一个组件。 所述方法还包括识别所接收的演奏数据内的特定演奏数据。 特定性能数据可以与由至少一个组件提供的特定服务相关联。 该方法还包括基于特定的性能数据确定至少一个组件的性能状态。