公开(公告)号：US12047254B2

公开(公告)日：2024-07-23

申请号：US17891411

申请日：2022-08-19

Applicant: Kyndryl, Inc.

Inventor： Laxmikantha Sai Nanduru ,  Jigar Kapasi ,  Pritpal S. Arora ,  Sathis Kumar Duraisamy

IPC: H04L41/5006 ,  H04L41/5009

CPC classification number: H04L41/5006 ,  H04L41/5009

Abstract: A method of mitigating risks in a service level agreement (SLA), including: identifying relationships between an infrastructure and an application associated with the SLA; identifying changes to a technological environment of the SLA based on collected data associated with the SLA and the identified relationships, the collected data including the infrastructure and the application; establishing a baseline for a service level objective (SLO) of the SLA by analyzing the collected data of the infrastructure and the application; determining risk impact to the SLA based on an assessment of requirements to the SLO and the changes to the technological environment of the SLA; generating a solution option for the SLA by applying an explainable artificial intelligence (XAI) model based on processing the risk impact with the baseline in the XAI model; and updating the SLA based on the solution option.