公开(公告)号：US20220182484A1

公开(公告)日：2022-06-09

申请号：US17676676

申请日：2022-02-21

Applicant: LEO Technologies, LLC

Inventor： Elliott Broidy ,  James Sexton ,  Christian Wensel ,  Brennan Karrer

IPC: H04M3/22 ,  G10L15/26 ,  G06F16/687 ,  G06F16/64 ,  G06F16/683

Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

公开(公告)号：US11838440B2

公开(公告)日：2023-12-05

申请号：US17676676

申请日：2022-02-21

Applicant: LEO Technologies, LLC

Inventor： Elliott Broidy ,  James Sexton ,  Christian Wensel ,  Brennan Karrer

IPC: H04M3/22 ,  G10L15/26 ,  G06F16/64 ,  G06F16/683 ,  G06F16/687

CPC classification number: H04M3/2218 ,  G06F16/64 ,  G06F16/685 ,  G06F16/687 ,  G10L15/26

Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.

公开(公告)号：US11258895B2

公开(公告)日：2022-02-22

申请号：US16986006

申请日：2020-08-05

Applicant: LEO Technologies, LLC

Inventor： Elliott Broidy ,  James Sexton ,  Christian Wensel ,  Brennan Karrer

IPC: H04M3/22 ,  G10L15/26 ,  G06F16/64 ,  G06F16/683 ,  G06F16/687

Abstract: The present invention discloses a system, apparatus, and method that obtains audio and metadata information from voice calls, generates textual transcripts from those calls, and makes the resulting data searchable via a user interface. The system converts audio data from one or more sources (such as a telecommunications provider) into searchable usable text transcripts. One use of which is law enforcement and intelligence work. Another use relates to call centers to improve quality and track customer service history. Searches can be performed for callers, callees, keywords, and/or other information in calls across the system. The system can also generate automatic alerts based on callers, callees, keywords, phone numbers, and/or other information. Further the system generates and provides analytic information on the use of the phone system, the semantic content of the calls, and the connections between callers and phone numbers called, which can aid analysts in detecting patterns of behavior, and in looking for patterns of equipment use or failure.