公开(公告)号：US20120253854A1

公开(公告)日：2012-10-04

申请号：US13523461

申请日：2012-06-14

申请人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

发明人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

IPC分类号： G06Q10/00 ,  G06Q40/08

CPC分类号： G06Q30/08 ,  G06Q20/105 ,  G06Q30/0601 ,  G06Q30/0603 ,  G06Q30/0613 ,  G06Q40/08 ,  G06Q50/188

摘要： A method and system that allows a user to file a complaint related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via a server: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

摘要翻译： 一种允许用户提交与基于网络的交易设施完成的交易有关的投诉的方法和系统。 例如，一种方法可以包括经由服务器进行的以下操作：接收来自第一方的投诉，将关于投诉的信息传达给第二方，使得能够交换关于投诉的信息，以及确定是否需要批准的标准 的赔偿请求已经得到满足。

公开(公告)号：US20110106661A1

公开(公告)日：2011-05-05

申请号：US12987822

申请日：2011-01-10

申请人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

发明人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

IPC分类号： G06Q30/00

CPC分类号： G06Q30/08 ,  G06Q20/105 ,  G06Q30/0601 ,  G06Q30/0603 ,  G06Q30/0613 ,  G06Q40/08 ,  G06Q50/188

摘要： A method and system that allows a user to report fraud and submit a request for compensation related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via the network-based transaction facility: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, receiving a request for compensation related to the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

摘要翻译： 一种方法和系统，其允许用户报告欺诈并提交与通过基于网络的交易设施完成的交易相关的补偿请求。 例如，一种方法可以包括通过基于网络的交易设施进行的以下操作：从第一方接收投诉，将关于投诉的信息传达给第二方，使得能够交换关于投诉的信息，接收请求 与投诉有关的赔偿，并确定是否已经满足批准赔偿请求所需的准则。

公开(公告)号：US07877278B1

公开(公告)日：2011-01-25

申请号：US09583216

申请日：2000-05-30

申请人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

发明人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

IPC分类号： G06Q40/00

CPC分类号： G06Q30/08 ,  G06Q20/105 ,  G06Q30/0601 ,  G06Q30/0603 ,  G06Q30/0613 ,  G06Q40/08 ,  G06Q50/188

摘要： A method and system that allows a user to report fraud and claim insurance related to network-based transactions. A submission of a complaint is facilitated to a network-based facility in which the complaint relates to a network-based transaction. The complaint is associated with an identifier. A resolution of the complaint associated with the identifier is facilitated, and if the complaint is not resolved, an insurance claim is facilitated for the unresolved complaint.

摘要翻译： 一种方法和系统，允许用户报告欺诈和索赔与基于网络的交易相关的保险。 对投诉涉及基于网络的交易的基于网络的设施，提供了投诉。 投诉与标识符相关联。 与标识符相关的投诉的解决方案得到了促进，如果投诉未得到解决，则为未解决的投诉提供保险索赔。

公开(公告)号：US08209228B2

公开(公告)日：2012-06-26

申请号：US12987822

申请日：2011-01-10

申请人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

发明人： Lou Leonardo ,  Gurinder Singh Grewal ,  Rob Ratterman ,  Josh Knepfle ,  Randy Ching ,  Tola Dalton

IPC分类号： G06Q30/00

CPC分类号： G06Q30/08 ,  G06Q20/105 ,  G06Q30/0601 ,  G06Q30/0603 ,  G06Q30/0613 ,  G06Q40/08 ,  G06Q50/188

摘要： A method and system that allows a user to report fraud and submit a request for compensation related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via the network-based transaction facility: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, receiving a request for compensation related to the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

摘要翻译： 一种方法和系统，其允许用户报告欺诈并提交与通过基于网络的交易设施完成的交易相关的补偿请求。 例如，一种方法可以包括通过基于网络的交易设施进行的以下操作：从第一方接收投诉，将关于投诉的信息传达给第二方，使得能够交换关于投诉的信息，接收请求 与投诉有关的赔偿，并确定是否已经满足批准赔偿请求所需的准则。