公开(公告)号：US10536294B2

公开(公告)日：2020-01-14

申请号：US15652190

申请日：2017-07-17

Applicant: MIDEA AMERICA CORP.

Inventor： Dongyan Wang

IPC: G06F7/02 ,  G06F16/00 ,  H04L12/28 ,  G06F17/27 ,  G06N5/02 ,  G06F16/957 ,  G06F16/2457 ,  H04W4/04 ,  H04L12/24 ,  G06F3/048

Abstract: A quality management platform for home devices is implemented on a computer system and comprises a knowledge repository and a query engine. The knowledge repository includes a knowledge graph of nodes connected by edges. The nodes represent concepts relating to home devices and their operation and faults, and the edges represent relations between the concepts. The query engine receives requests relating to home devices, queries the knowledge graph based on the requests, and returns responses based on the query results.

公开(公告)号：US10554438B2

公开(公告)日：2020-02-04

申请号：US15655159

申请日：2017-07-20

Applicant: MIDEA AMERICA CORP.

Inventor： Dongyan Wang

IPC: G06F7/02 ,  G06F16/00 ,  H04L12/28 ,  G06F17/27 ,  G06N5/02 ,  G06N5/04 ,  G06F16/957 ,  G06F16/2457 ,  H04L12/24 ,  H04L29/08 ,  G06F3/048

Abstract: A quality management platform for home devices is implemented on a computer system and comprises a knowledge repository and a query engine. The knowledge repository includes a knowledge graph of nodes connected by edges. The nodes represent concepts relating to home devices and their operation and faults, and the edges represent relations between the concepts. The query engine receives requests relating to home devices, queries the knowledge graph based on the requests, and returns responses based on the query results.