公开(公告)号：US20230089499A1

公开(公告)日：2023-03-23

申请号：US17447934

申请日：2021-09-17

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： CHANTAL LEVERT ,  FRANCOIS CREGHEUR ,  SCOTT J. PAPPAS ,  STEVE MARDAKIS

IPC: G06Q50/26 ,  G06F3/0482

Abstract: A process of linking newly submitted unsolicited electronic tips to public-safety data including public-safety cases and tips. An electronic tip processing system correlates a newly received unsolicited electronic tip with public-safety cases. A correlation score is assigned to each public-safety case. The system selects a public-safety case which has a correlation score greater than or equal to a threshold. The system then presents a notification to a case supervisor assigned to the selected public-safety case. The notification indicates availability of new tip information to the case supervisor and also requests the case supervisor to review and validate whether the new tip information including the unsolicited electronic tip is relevant to the public-safety case. When a response received from the case supervisor indicates that the electronic tip is validated by the case supervisor as being relevant to the public-safety case, the system links the unsolicited electronic tip to the public-safety case.

公开(公告)号：US20230237896A1

公开(公告)日：2023-07-27

申请号：US17648953

申请日：2022-01-26

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： KENNETH W. DOUROS ,  EWELINA SOBON ,  CHIA YING LEE ,  CHANTAL LEVERT

IPC: G08B29/04 ,  G06F3/0484

CPC classification number: G08B29/04 ,  G06F3/0484

Abstract: A system, method, and apparatus for implementing workflows across multiple differing systems and devices is provided herein. During operation, a workflow is automatically generated based upon a high probability of overloading resources with a current workflow. In particular, a workstation (or server) detects a high probability that a resource will be overloaded if a particular trigger is implemented. The workstation (or server) then determines an alternate trigger to reduce the chances that a resource will be overloaded. The alternate trigger and action can then be implemented or suggested as a newly-created workflow.