公开(公告)号：US20210314441A1

公开(公告)日：2021-10-07

申请号：US17092903

申请日：2020-11-09

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： ROY MASSIE ,  RON WILSON ,  KIMBERLY SIEPERT

IPC: H04M3/51 ,  H04M3/42 ,  G06F16/63 ,  G10L15/26

Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.