公开(公告)号：US20220201547A1

公开(公告)日：2022-06-23

申请号：US17128485

申请日：2020-12-21

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： PARVEEN GUPTA ,  JANET A. MANZANARES ,  MIN MA ,  BRIAN J. FROMMELT

IPC: H04W28/02 ,  H04W4/14 ,  H04W4/90

Abstract: A method for handling an overload state in a public safety answering point (PSAP) is provided. While an overload state is not detected at a call routing computing device received emergency calls are queued for a human operator. Responsive to detecting an overload state, first identifying those calls initiated from mobile devices capable of communicating via text message and transmitting a text message requesting callers to respond via text identifying the matter of the emergency call. The responsive text messages are classified as one of a verified emergency call and a verified non-emergency call to be returned when the overload is no longer detected. For each verified emergency call the call is queued for answer by a human operator. For each verified non-emergency call, a follow up text message is transmitted indicating that the verified non-emergency call will be returned at a later time.

公开(公告)号：US20210182084A1

公开(公告)日：2021-06-17

申请号：US16714874

申请日：2019-12-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： AHMAD A. FARISS ,  SHAIK SHAVALI SHAIK ,  NURIE SOLEMANI ,  YUNCHEN HUANG ,  ISABEL FIRPO ,  DEEPTHA SETLUR ,  MIN MA

IPC: G06F9/451 ,  G06N20/00 ,  G06Q50/26

Abstract: Techniques for generating a user interface (UI) for a public safety user are provided. An event trigger may be received at a computing device associated with a public safety user. The event trigger may be associated with a public safety event. Historical interaction with at least one UI object by the public safety user when handling previous event triggers of the same type as the received event trigger may be determined. The historical interaction may be retrieved from a historical UI interaction data store. UI objects that the public safety user may interact with to handle the received event trigger may be identified based on the determined historical interaction. A UI may be generated to handle the received event trigger, the UI to handle the received event trigger including the identified UI objects.