公开(公告)号：US11218862B1

公开(公告)日：2022-01-04

申请号：US17173447

申请日：2021-02-11

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Min Ma ,  Janet A. Manzanares ,  Parveen Gupta ,  Brian J. Frommelt ,  Pawel Sadowski

IPC: H04W4/90 ,  H04W76/50 ,  H04M3/51

Abstract: A device, system and method for transitioning a public-safety answering point (PSAP) to an automated review mode is provided. A device is configured to: operate in a manual mode, in which calls are routed to users for manual incident data entry; detect an overload condition, in which a number of calls exceeds an ability of users to handle the calls; in response to detecting the overload condition, transition from the manual mode to an automated review mode, in which: calls are routed to one or more bots for automated incident data entry; and incident indicators, parsed from the calls by bots, are rendered at a display screen for review by a user; and in response to detecting that a bot-generated particular incident indicator meets a low confidence condition, change a rendered characteristic of the bot-generated particular incident indicator to indicate that the user is to intervene.