公开(公告)号：US20240048655A1

公开(公告)日：2024-02-08

申请号：US17642007

申请日：2019-12-20

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： TOMASZ ZAJAC ,  SZYMON SIKORA ,  PAWEL CIUPEK ,  PAWEL JURZAK

IPC: H04M3/51 ,  H04M3/523 ,  H04L65/1069

CPC classification number: H04M3/5116 ,  H04M3/5232 ,  H04L65/1069

Abstract: A process and system for managing incoming video emergency calls (VECs) at a command center relative to an incident includes receiving first and second VECs from respective first and second recording and transmitting devices reflecting a first incident. Identifying the second VEC as a preferred one of the first and second VECs based on one or both of a quality and a field-of-view between the first and second VECs, and responsively causing the identified second VEC to be forwarded to a first live call taker and the first VEC to a VEC monitoring bot configured to continue to monitor video content of the first VEC and refrain from forwarding the first VEC to the first live call taker. The first VEC may be forwarded to the first live call taker at a lower relative resolution.