公开(公告)号：US10402435B2

公开(公告)日：2019-09-03

申请号：US14788247

申请日：2015-06-30

Applicant: Microsoft Technology Licensing, LLC

Inventor： Navendu Jain ,  Rajeev Dubey ,  Adam J. Betz ,  Bill A. Haase ,  Huy P. M. Dao

IPC: G06F17/30 ,  G06F7/00 ,  G06F16/33 ,  G06F16/93 ,  G06F17/27 ,  G06N5/02 ,  G06N20/00

Abstract: User feedback may be analyzed with semantic hierarchies. In some instances, the user feedback includes free-form text. The user feedback may be mapped to one or more semantic hierarchies that include multiple levels of nodes, where each node corresponds to a class. Information of the one or more semantic hierarchies may be mapped to an ontology model. The mapped information of the ontology model may be used to identify an actionable item for the user feedback, such as a problem, suggestion, question, or other issue. Information regarding the actionable item may be made available to an individual for evaluation of the actionable item.

公开(公告)号：US20170004205A1

公开(公告)日：2017-01-05

申请号：US14788247

申请日：2015-06-30

Applicant: Microsoft Technology Licensing, LLC

Inventor： Navendu Jain ,  Rajeev Dubey ,  Adam J. Betz ,  Bill A. Haase ,  Huy P.M. Dao

IPC: G06F17/30

CPC classification number: G06F16/3344 ,  G06F16/93 ,  G06F17/2775 ,  G06F17/2785 ,  G06N5/022 ,  G06N20/00

Abstract: User feedback may be analyzed with semantic hierarchies. In some instances, the user feedback includes free-form text. The user feedback may be mapped to one or more semantic hierarchies that include multiple levels of nodes, where each node corresponds to a class. Information of the one or more semantic hierarchies may be mapped to an ontology model. The mapped information of the ontology model may be used to identify an actionable item for the user feedback, such as a problem, suggestion, question, or other issue. Information regarding the actionable item may be made available to an individual for evaluation of the actionable item.

Abstract translation: 可以用语义层次分析用户反馈。 在某些情况下，用户反馈包括自由格式的文本。 用户反馈可以被映射到包括多个级别的节点的一个或多个语义层级，其中每个节点对应于一个类。 一个或多个语义层次的信息可以映射到本体模型。 本体模型的映射信息可用于识别用户反馈的可操作项目，例如问题，建议，问题或其他问题。 关于可动作项目的信息可以被提供给个人用于评估可操作项目。