公开(公告)号：US20230179501A1

公开(公告)日：2023-06-08

申请号：US17927679

申请日：2020-06-30

Applicant: Microsoft Technology Licensing, LLC

Inventor： Yu Kang ,  Rulei Yu ,  Bo Qiao ,  Pu Zhao ,  Qingwei Lin ,  Jian Sun ,  Li Yang ,  Xiaofeng Gao ,  Pochian LEE ,  Dongmei ZHANG ,  Zhangwei Xu ,  Liqun Li ,  Xu ZHANG

IPC: H04L43/10

CPC classification number: H04L43/10

Abstract: According to implementations of the subject matter described herein, there is provided a solution of providing a health index of a service. In this solution, a plurality of incident information sets associated with a plurality of services are obtained. The plurality of services are provisioned in a computing environment. An incident information set indicates at least one incident reported during operation of a service. Respective health indices are determined for the plurality of services based on respective ones of the plurality of incident information sets and a health classification policy. The respective health indices indicate respective health statuses of the plurality of services and being determined from a same health index range. Through unified use of incident information, the determined health indices can indicate universal and consistent health statuses for different services.

公开(公告)号：US20230048513A1

公开(公告)日：2023-02-16

申请号：US17403734

申请日：2021-08-16

Applicant: Microsoft Technology Licensing, LLC

Inventor： Xiaofeng GAO ,  Zhangwei XU ,  Stephen M. PETERS ,  Hwaji YOU ,  Tejasvee BOLISETTY ,  Pochian LEE ,  Jian SUN ,  Li YANG

IPC: G06Q30/00 ,  G06Q30/02 ,  G06F9/54 ,  G06N5/04 ,  H04L29/08

Abstract: Example aspects include techniques for accurate and expeditious cloud service health communication to customers. These techniques may include determining that a service health incident has customer impact, the service health incident corresponding to an outage of one or more services of a cloud computing platform, identifying a plurality of customers impacted by the service health incident, and predicting, based on the service health incident and one or more other service health incidents, aggregated incident information identifying a plurality of service health incidents associated with the outage of the one or more services. In addition, the techniques may include identifying the one or more services associated with the service health incident, and transmitting, based at least in part on the aggregated incident information and the one or more services, a health notification to the plurality of customers.