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公开(公告)号：US20230195876A1
公开(公告)日：2023-06-22
申请号：US18109889
申请日：2023-02-15
Applicant: Nice Ltd.
Inventor： Matan KERET , Amnon Buzaglo
Abstract: A computerize method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase
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公开(公告)号：US11625467B2
公开(公告)日：2023-04-11
申请号：US17329425
申请日：2021-05-25
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
Abstract: A computerized method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then the audio stream of the passphrase and the topic of the passphrase may be stored.
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公开(公告)号：US11983259B2
公开(公告)日：2024-05-14
申请号：US18109889
申请日：2023-02-15
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
CPC classification number: G06F21/32 , G10L17/24 , G06F2221/2103 , G10L17/00 , G10L17/14 , H04L63/0861
Abstract: A computerized method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
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公开(公告)号：US11062712B2
公开(公告)日：2021-07-13
申请号：US16785158
申请日：2020-02-07
Applicant: Nice Ltd.
Inventor： Matan Keret , Omer Kochba , Amnon Buzaglo
Abstract: Methods and systems for transforming a text-independent enrollment of a customer in a self-service system into a text-dependent enrollment are provided. A request for authentication of a customer that is enrolled in the self-service system with a text-independent voice print is received. A request is transmitted to the customer to repeat a passphrase and the customer's response is received as an audio stream of the passphrase. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print and if the customer is authenticated then a text-dependent voice print is created based on the passphrase, otherwise discard the audio stream of the passphrase.
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公开(公告)号：US11062011B2
公开(公告)日：2021-07-13
申请号：US16785811
申请日：2020-02-10
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
Abstract: A computerize method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
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Patent Agency Ranking
公开(公告)号：US10600423B2
公开(公告)日：2020-03-24
申请号：US16255644
申请日：2019-01-23
Applicant: NICE LTD.
Inventor： Matan Keret , Omer Kochba , Amnon Buzaglo
Abstract: Methods and systems for transforming a text-independent enrolment of a customer into a text-dependent enrolment are provided. A request for authentication of a customer that is enrolled in the self-service system with a text-independent voice print is received. A request is transmitted to the customer to repeat a passphrase and the customer's response is received as an audio stream of the passphrase. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print and if the customer is authenticated then a text-dependent voice print is created based on the passphrase. Upon receipt of a subsequent request for authentication of the customer, a request may be transmitted to the customer to repeat the passphrase. Another audio stream of the passphrase may be received. The customer may be authenticated by comparing the another audio stream of the passphrase with the text-dependent voice print.
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公开(公告)号：US10592649B2
公开(公告)日：2020-03-17
申请号：US15672518
申请日：2017-08-09
Applicant: Nice Ltd.
Inventor： Matan Keret , Amnon Buzaglo
Abstract: A computerize method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
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公开(公告)号：US10255923B2
公开(公告)日：2019-04-09
申请号：US15660452
申请日：2017-07-26
Applicant: NICE LTD.
Inventor： Matan Keret , Omer Kochba , Amnon Buzaglo
Abstract: Methods and systems for transforming a text-independent enrolment of a customer in a self-service system into a text-dependent enrolment are provided. A request for authentication of a customer that is enrolled in the self-service system with a text-independent voice print is received. A request is transmitted to the customer to repeat a passphrase and the customer's response is received as an audio stream of the passphrase. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print and if the customer is authenticated then a text-dependent voice print is created based on the passphrase, otherwise discard the audio stream of the passphrase.
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公开(公告)号：US20170194004A1
公开(公告)日：2017-07-06
申请号：US14984523
申请日：2015-12-30
Applicant: NICE Ltd
Inventor： Avraham Lousky , Amnon Buzaglo , Oren Yaakov Lewkowicz , Oren Weiss
CPC classification number: G10L17/04 , H04L63/0861
Abstract: An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enrol individuals. The enrolment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.
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公开(公告)号：US09697836B1
公开(公告)日：2017-07-04
申请号：US14984523
申请日：2015-12-30
Applicant: NICE Ltd
Inventor： Avraham Lousky , Amnon Buzaglo , Oren Yaakov Lewkowicz , Oren Weiss
CPC classification number: G10L17/04 , H04L63/0861
Abstract: An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enroll individuals. The enrollment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.
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