公开(公告)号：US11636430B2

公开(公告)日：2023-04-25

申请号：US17066008

申请日：2020-10-08

Applicant: NICE LTD.

Inventor： David Geffen ,  Eshay Livne ,  Omer Abramovich ,  Eyal Eshel

IPC: G06Q10/10 ,  G10L13/08 ,  G06F3/16

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.

公开(公告)号：US20210027247A1

公开(公告)日：2021-01-28

申请号：US17066008

申请日：2020-10-08

Applicant: NICE LTD.

Inventor： David GEFFEN ,  Eshay Livne ,  Omer Abramovich ,  Eyal Eshel

IPC: G06Q10/10 ,  G10L13/08 ,  G06F3/16

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.