公开(公告)号：US20250133122A1

公开(公告)日：2025-04-24

申请号：US18490515

申请日：2023-10-19

Applicant: NICE LTD.

Inventor： Roozbeh GHOLIZADEH ,  Robert VUKICH ,  Isaac Duckworth ,  Carlos MIRANDA

IPC: H04L65/1069 ,  H04L65/1104 ,  H04M3/42

Abstract: A system is adapted to automatically optimize the routing of incoming calls. The system includes: a session controller; a first group of media servers; a second group of media servers; and a processor configured to perform operations. The operations include: regularly polling the first group of media servers to determine a first group of most-available servers, and regularly polling the second group of media servers to determine a second group of most-available servers. The operations also include, when the session controller receives an inbound call: selecting a server from the first group of most-available servers or the second group of most-available servers; and connecting the inbound call to the selected server.