公开(公告)号：US20240420679A1

公开(公告)日：2024-12-19

申请号：US18336482

申请日：2023-06-16

Applicant: NICE LTD.

Inventor： Ankush JINDAL ,  Bhagyashree BHOYAR ,  Jitesh NEVE ,  Pallav JOSHI ,  Rohit AWALGAONKAR ,  Salil DHAWAN

IPC: G10L13/08 ,  G10L15/00 ,  G10L15/04

Abstract: Translation and customer interaction distribution systems and methods, and non-transitory computer readable media, including receiving an audio interaction from a customer in a source language; identifying the source language from a portion of the audio interaction; dividing the portion of the audio interaction into frames by audio segmentation; converting the frames into text in the source language; translating the text in the source language to text in a target language of an agent; converting the text in the target language to speech in the target language; and providing the speech in the target language to the agent in real-time.