公开(公告)号：US20220303359A1

公开(公告)日：2022-09-22

申请号：US17727855

申请日：2022-04-25

Applicant: NICE LTD.

Inventor： Jonathan EREZ ,  Ofir MECAYTEN ,  Yaron COHEN

IPC: H04L67/568 ,  H04M3/42 ,  H04M3/51

Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.

公开(公告)号：US20230052641A1

公开(公告)日：2023-02-16

申请号：US17974572

申请日：2022-10-27

Applicant: NICE LTD.

Inventor： Jonathan EREZ ,  Ofir MECAYTEN ,  Yaron COHEN

IPC: H04L67/568 ,  H04M3/51 ,  H04M3/42

Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.