公开(公告)号：US20230281236A1

公开(公告)日：2023-09-07

申请号：US17684034

申请日：2022-03-01

Applicant: NICE LTD

Inventor： Naomi ZEICHNER ,  Tal HAGUEL

IPC: G06F16/35 ,  G06F16/93 ,  G06F40/30 ,  G06F40/279

CPC classification number: G06F16/355 ,  G06F16/93 ,  G06F40/30 ,  G06F40/279

Abstract: Semantic search systems and methods, and non-transitory computer readable media, include receiving divided text of at least two participants from a customer interaction; applying a clustering algorithm to the divided text to create a plurality of word clusters per participant, wherein each word cluster comprises topic words, phrases, or sentences; applying a word-embedding algorithm to the topic words, phrases, or sentences in each word cluster to produce a numeric representation of each word cluster; and storing the numeric representation of each word cluster and the topic words, phrases, or sentences in each word cluster in a document.

公开(公告)号：US20180246872A1

公开(公告)日：2018-08-30

申请号：US15444443

申请日：2017-02-28

Applicant: NICE LTD.

Inventor： Inna ACHLOW ,  Naomi ZEICHNER ,  Hila KNELLER

IPC: G06F17/27 ,  G06F17/30

CPC classification number: G06F17/271 ,  G06F17/2775

Abstract: A method, system, and non-transitory processor-readable storage medium for automatic key phrase rule generation for automatic key phrase extraction including: receiving a corpus sample including a plurality of documents containing text, receiving a plurality of identified key phrases which relate to a topic of the text of at least one corresponding document; assigning a part-of-speech to each word in the corpus sample; generating a part-of-speech pattern from each identified key phrase; and generating key phrase rules.