公开(公告)号：US20240202624A1

公开(公告)日：2024-06-20

申请号：US18068154

申请日：2022-12-19

Applicant: NICE LTD.

Inventor： LeAnn HOPKINS ,  Prasad PATIL ,  Rahul VYAS

IPC: G06Q10/0631

CPC classification number: G06Q10/063116 ,  G06Q2240/00

Abstract: Evaluation parking systems and methods, and non-transitory computer readable media, including determining that an evaluator is on leave; based on evaluation tasks assigned to the evaluator, retrieving evaluation tasks selected by the evaluator for reassignment, or reading a parking configuration and determining that evaluation tasks meet a criteria of the parking configuration; parking the retrieved evaluation tasks and/or the determined evaluation tasks to an interaction sample segment datastore; obtaining the parked evaluation tasks; and reassigning the obtained parked evaluation tasks in an evaluation task assignment datastore.