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公开(公告)号：US10091357B1
公开(公告)日：2018-10-02
申请号：US15452752
申请日：2017-03-08
Applicant: NICE LTD.
Inventor： Jeffrey Stern , Yoav Shichel , Natan Katz
Abstract: A method and system for evaluating the performance of individuals, such as agents in a call center, each performing multiple tasks may include obtaining a performance score for each execution of a task by individuals in the group of individuals; determining the distribution of the performance scores; comparing single performance scores with the distribution of performance scores; and selecting a single performance score for an individual based on said comparison. An oscillator algorithm may be used to determine whether said selected performance score is part of a trend in performance by that individual.
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