公开(公告)号：US20220108280A1

公开(公告)日：2022-04-07

申请号：US17551902

申请日：2021-12-15

Applicant: NICE Ltd.

Inventor： Kalyani Jyotii CHENNUPATI ,  Tawana Labelle MANNING ,  Ammata SOUTDARANY

IPC: G06Q10/10 ,  G09B19/00 ,  G06F9/54 ,  G06F3/0482

Abstract: A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.

公开(公告)号：US20210110354A1

公开(公告)日：2021-04-15

申请号：US16598544

申请日：2019-10-10

Applicant: NICE LTD.

Inventor： Kalyani Jyotii CHENNUPATI ,  Tawana Labelle Manning ,  Ammata Soutdarany

IPC: G06Q10/10 ,  G06F3/0482 ,  G06F9/54 ,  G09B19/00

Abstract: A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.