公开(公告)号：US20250166656A1

公开(公告)日：2025-05-22

申请号：US18839765

申请日：2022-02-22

Applicant: NTT TechnoCross Corporation

Inventor： Kazuhira MATSUI ,  Toshihiko TANAKA ,  Kenichi MACHIDA

IPC: G10L25/63 ,  G06F16/635 ,  H04M3/22

Abstract: An emotion information utilization device according to one embodiment includes a database that stores call information including at least emotion information, the emotion information representing an emotion of a speaker for each of predetermined sections; and a search unit configured to search for the call information from the database in accordance with search conditions including at least the section and the emotion information.

公开(公告)号：US20250168276A1

公开(公告)日：2025-05-22

申请号：US18839418

申请日：2022-02-21

Applicant: NTT TechnoCross Corporation

Inventor： Takashi AOKI ,  Hosana KAMIYAMA ,  Kazuhira MATSUI

IPC: H04M3/42 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30

Abstract: A handling assistance system according to an embodiment is a handling assistance system communicably connected to a first terminal used by a first user who is in charge of call handling of a customer and a second terminal used by a second user who assists with the call handling, and includes a speech recognition unit configured to perform speech recognition on voice data in the call handling, to generate a speech recognition text indicating a result of the speech recognition, a summary unit configured to generate a summary text, which is a summary of the speech recognition text, in response to receiving an assistance request regarding the call handling from the first terminal, and an notifying unit configured to cause an assistance requesting notification to be displayed on the second terminal together with a predetermined notification sound, the assistance requesting notification including the summary text.

公开(公告)号：US20250104710A1

公开(公告)日：2025-03-27

申请号：US18832140

申请日：2022-01-25

Applicant: NTT TechnoCross Corporation

Inventor： Kenichi MACHIDA ,  Kazuhira MATSUI ,  Asato TANAKA

IPC: G10L15/22 ,  G10L15/26 ,  G10L21/10

Abstract: An information processing device according to an embodiment includes: a detection part configured to detect a character sequence from text that represents content of talk by a plurality of parties including a first speaker and a second speaker; and a presenting part configured to present, based on the detected character sequence, a display component to the second speaker, the display component being operable to cause knowledge that represents answer information to an inquiry from the first speaker to be searched for by using the character sequence as a search keyword.

公开(公告)号：US20240012994A1

公开(公告)日：2024-01-11

申请号：US17761961

申请日：2022-01-14

Applicant: NTT TechnoCross Corporation

Inventor： Kenichi MACHIDA ,  Kazuhira MATSUI ,  Asato TANAKA

IPC: G06F40/279 ,  G10L15/26

CPC classification number: G06F40/279 ,  G10L15/26

Abstract: An information processing device according to at least one embodiment has a specifying unit configured to specify the setting range for setting time-stamping, based on the content of a conversation between a plurality of people, the setting range being part or all of conversation data that represents the conversation, and a setting unit configured to set time-stamping for the specified setting range.

公开(公告)号：US20250157460A1

公开(公告)日：2025-05-15

申请号：US18832147

申请日：2022-01-25

Applicant: NTT TechnoCross Corporation

Inventor： Takaaki FUKUTOMI ,  Kazuhira MATSUI ,  Asato TANAKA ,  Toshihiko TANAKA

IPC: G10L15/08 ,  G06F16/242 ,  G10L15/22

Abstract: A detection device according to an embodiment includes: a detection part configured to detect a word of interest from a result of applying speech recognition to a dialogue between a plurality of parties, based on a detection condition for the word of interest to be detected, the word of interest being a term, a word, an expression, a phrase, or a sentence that is supposed to be noticed or paid attention to; and a display information providing part configured to transmit display information to a predetermined terminal when the word of interest is detected, the display information being for displaying the detected word of interest or a display component representing the detected word of interest in a pre-registered display mode.

公开(公告)号：US20250133164A1

公开(公告)日：2025-04-24

申请号：US18695752

申请日：2022-01-14

Applicant: NTT TECHNOCROSS CORPORATION

Inventor： Kenichi MACHIDA ,  Kazuhira MATSUI ,  Takaaki FUKUTOMI

IPC: H04M3/51

Abstract: The information processing device according to one embodiment includes: a setting part configured to pair and set, based on first information sent from a terminal that is connected via a communication network, user identification information with second information, the user identification information identifying a user using a given telephone machine, the second information being obtainable from a voice packet of a telephone call between the given telephone machine and another telephone machine, and the first information being predetermined information and the second information being predetermined information; and a specifying part configured to obtain, when a voice packet of a telephone call between the given telephone machine and another telephone machine arrives, the second information from the voice packet, and specify the user identification information paired with the second information obtained.

公开(公告)号：US20250118306A1

公开(公告)日：2025-04-10

申请号：US18730283

申请日：2022-01-25

Applicant: NTT TechnoCross Corporation

Inventor： Kenichi MACHIDA ,  Kazuhira MATSUI

IPC: G10L15/28 ,  G10L15/26

Abstract: A speech recognition system according to one embodiment includes: a speech recognition control part configured to determine whether or not to execute speech recognition on a real-time basis, on voice data that is obtained from a voice telephone call; a speech recognition part configured to execute the speech recognition on the voice data when execution of the speech recognition on a real-time basis is determined, and generate text that represents an outcome of the speech recognition; and a UI providing part configured to display a screen, on which the generated text can be referenced on a real-time basis, on a terminal connected via a communication network, and the speech recognition control part is further configured to determine, when the screen is displayed on the terminal, executing the speech recognition on a real-time basis, on voice data being a source of text that can be referenced on the screen.

公开(公告)号：US20240013779A1

公开(公告)日：2024-01-11

申请号：US17762322

申请日：2022-01-14

Applicant: NTT TechnoCross Corporation

Inventor： Kenichi MACHIDA ,  Kazuhira MATSUI ,  Asato TANAKA

IPC: G10L15/18 ,  G10L15/26 ,  H04M3/51

CPC classification number: G10L15/1822 ,  G10L15/26 ,  H04M3/5175

Abstract: An information-processing apparatus comprises: an identification unit configured to identify at least one of important matters, depending on inquiry contents from a first speaker to a second speaker in a conversation among multiple persons, the at least one of the important matters being matters that the second speaker is to explain to or confirm with the first speaker; and a presentation unit configured to present to the second speaker the at least one of the important matters that has been identified.