公开(公告)号：US20200382641A1

公开(公告)日：2020-12-03

申请号：US16996602

申请日：2020-08-18

Applicant: Nice Ltd.

Inventor： Leon PORTMAN ,  Liron Stein ,  Amram Amir Cohen ,  Alexander Grushko ,  Dror Eilan ,  Raanan Gonen ,  Naor Haimov

IPC: H04M3/51 ,  H04M3/523

Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.

公开(公告)号：US10798243B2

公开(公告)日：2020-10-06

申请号：US16855106

申请日：2020-04-22

Applicant: Nice Ltd.

Inventor： Leon Portman ,  Liron Stein ,  Amram Amir Cohen ,  Alexander Grushko ,  Dror Eilan ,  Raanan Gonen ,  Naor Haimov

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/523

Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.

公开(公告)号：US10694037B2

公开(公告)日：2020-06-23

申请号：US15938586

申请日：2018-03-28

Applicant: Nice Ltd.

Inventor： Leon Portman ,  Liron Stein ,  Amram Amir Cohen ,  Alexander Grushko ,  Dror Eilan ,  Raanan Gonen ,  Naor Haimov

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/523

Abstract: A system and method for testing an agent by a validation bot may include sending training material to an agent; automatically initiating, by the validation bot, a session with an agent by providing a phrase to the agent via a client media interface; obtaining a reply from the agent; mapping the reply of the agent to an agent intent; providing a response to the agent based on the agent intent and according to a predetermined session flow, wherein the predetermined session flow is based on the training material; repeating obtaining responses, mapping the responses and providing responses until a termination criterion is met; calculating a score of the agent according to scoring rules; and providing the score of the agent to a user.