公开(公告)号：US20250045706A1

公开(公告)日：2025-02-06

申请号：US18363835

申请日：2023-08-02

Applicant: Nice Ltd.

Inventor： Vaibhav CHOBE ,  Kanchan VASNANI ,  Jahid QURAISHI

IPC: G06Q10/1093 ,  G06Q10/0631

Abstract: Methods and systems for digital scheduling include, using a processor: identifying a set of target agents associated with a corresponding set of shift parameters that satisfy a set of preferences of a multi-day trade request initiated by a source agent; sending the multi-day trade request to a sub-set of the identified target agents selected by the source agent; and if a first target agent of the sub-set accepts the multi-day trade request, and if the multi-day trade request satisfies a pre-defined set of approval criteria, then automatically approving the multi-day trade request between the source agent and said first target agent, and automatically adjusting a schedule of the source agent and the first target agent to reflect the approved multi-day trade request; else: automatically rejecting the multi-day trade request.