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公开(公告)号：US11605373B2
公开(公告)日：2023-03-14
申请号：US17875964
申请日：2022-07-28
Applicant: Nice Ltd.
Inventor： William Mark Finlay , Robert William Morris , Peter S. Cardillo , Maria Kunin
Abstract: A text search query including one or more words may be received. An ASR index created for an audio recording may be searched over using the query to produce ASR search results including words, each word associated with a confidence score. For each of the words in the ASR search results associated with a confidence score below a threshold (and in some cases having one or more preceding words in the ASR index and one or more subsequent words in the ASR index), a phonetic representation of the audio recording may be searched for the word having the confidence score below the threshold, where it occurs in the audio recording, possibly after the one or more preceding words and in the audio recording before the one or more subsequent words, to produce phonetic search results. Search results may be returned include ASR and phonetic results.
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公开(公告)号：US11587549B2
公开(公告)日：2023-02-21
申请号：US17875910
申请日：2022-07-28
Applicant: Nice Ltd.
Inventor： William Mark Finlay , Robert William Morris , Peter S. Cardillo , Maria Kunin
Abstract: A text search query including one or more words may be received. An ASR index created for an audio recording may be searched over using the query to produce ASR search results including words, each word associated with a confidence score. For each of the words in the ASR search results associated with a confidence score below a threshold (and in some cases having one or more preceding words in the ASR index and one or more subsequent words in the ASR index), a phonetic representation of the audio recording may be searched for the word having the confidence score below the threshold, where it occurs in the audio recording, possibly after the one or more preceding words and in the audio recording before the one or more subsequent words, to produce phonetic search results. Search results may be returned include ASR and phonetic results.
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