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公开(公告)号：US20250080651A1
公开(公告)日：2025-03-06
申请号：US18456848
申请日：2023-08-28
Applicant: Nice Ltd.
Inventor： Sanketh Sudhakar SHETTY , Salil DHAWAN , Pramod Jalindar GIRI
Abstract: A system and a method for managing interactions between agent devices and customer devices, the system comprising: a computing device; a local storage; a memory; and a processor, the processor configured to: identify interaction data in interactions between an agent device and a customer device that show a transition from a first connection type to a second connection type; and when a transition in connection types is identified, initiating one or more remedial measures.
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