公开(公告)号：US20220366375A1

公开(公告)日：2022-11-17

申请号：US17316747

申请日：2021-05-11

Applicant: Nice Ltd.

Inventor： Niranjan Bagade ,  Tanmay Patwardhan ,  Vaibhav Chobe

IPC: G06Q10/10

Abstract: A computerized-method for work-time reconciliation upon agent inactivity prediction is provided herein. In a computerized system that includes a processor, a data storage of data related to workforce-management and a data storage of data relate to interaction-routing and a memory to store the data storages, the processor operating a work-time reconciliation module. The operating of the work-time reconciliation module includes operating an agent inactivity detection module to yield a list of agents for work-time reconciliation and then, storing the list of agents for work-time reconciliation in the data storage of data related to workforce management and then displaying on a display unit details of agents in the list of agents for work-time reconciliation.