公开(公告)号：US10192543B2

公开(公告)日：2019-01-29

申请号：US15151277

申请日：2016-05-10

Applicant: Nuance Communications, Inc.

Inventor： Rajesh Balchandran ,  Linda M. Boyer ,  James R. Lewis ,  Brent D. Metz

IPC: G06F17/27 ,  G10L15/06 ,  G10L15/18 ,  G06F17/28 ,  G10L15/183 ,  H04M3/493

Abstract: A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a call to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialogue as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialogue for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.

公开(公告)号：US20140156265A1

公开(公告)日：2014-06-05

申请号：US14088858

申请日：2013-11-25

Applicant: Nuance Communications, Inc.

Inventor： Rajesh Balchandran ,  Linda M. Boyer ,  James R. Lewis ,  Brent D. Metz

IPC: G06F17/28

CPC classification number: G10L15/063 ,  G06F17/28 ,  G10L15/18 ,  G10L15/183 ,  G10L2015/0638 ,  H04M3/4936 ,  H04M2203/2061

Abstract: A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a can to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialogue as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialogue for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.

Abstract translation: 提供了一种方法（300）和系统（100），用于在生成自然语言理解（NLU）模型时在开发者级别添加示例的创建，将示例绑定到NLU句子数据库（130）中，自动验证（310 ）使用示例的正确结果，并自动解析（316）用户使用示例的问题。 方法（300）可以传达呼叫者可以对自然语言理解（NLU）应用程序说什么的示例。 该方法包括输入与现有路由目的地相关联的至少一个示例，并且确保NLU模型明确地解释该示例以正确地将一个网络路由到路由目的地。 该方法可以包括将NLU对话内的帮助消息（126）中的示例呈现为呼叫者可以将呼叫者连接到期望的路由目的地的示例。 该方法还可以包括呈现失败对话，用于显示未被正确解释的至少一个示例，以确保在帮助消息中不呈现模糊或不正确的示例。

公开(公告)号：US20160253991A1

公开(公告)日：2016-09-01

申请号：US15151277

申请日：2016-05-10

Applicant: Nuance Communications, Inc.

Inventor： Rajesh Balchandran ,  Linda M. Boyer ,  James R. Lewis ,  Brent D. Metz

IPC: G10L15/06 ,  G10L15/18 ,  G06F17/28

CPC classification number: G10L15/063 ,  G06F17/28 ,  G10L15/18 ,  G10L15/183 ,  G10L2015/0638 ,  H04M3/4936 ,  H04M2203/2061

Abstract: A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a call to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialogue as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialogue for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.

Abstract translation: 提供了一种方法（300）和系统（100），用于在生成自然语言理解（NLU）模型时在开发者级别添加示例的创建，将示例绑定到NLU句子数据库（130）中，自动验证（310 ）使用示例的正确结果，并自动解析（316）用户使用示例的问题。 方法（300）可以传达呼叫者可以对自然语言理解（NLU）应用程序说什么的示例。 该方法包括输入与现有路由目的地相关联的至少一个示例，并且确保NLU模型明确地解释该示例以正确路由呼叫到路由目的地。 该方法可以包括将NLU对话内的帮助消息（126）中的示例呈现为呼叫者可以将呼叫者连接到期望的路由目的地的示例。 该方法还可以包括呈现失败对话，用于显示未被正确解释的至少一个示例，以确保在帮助消息中不呈现模糊或不正确的示例。

公开(公告)号：US09384190B2

公开(公告)日：2016-07-05

申请号：US14088858

申请日：2013-11-25

Applicant: Nuance Communications, Inc.

Inventor： Rajesh Balchandran ,  Linda M. Boyer ,  James R. Lewis ,  Brent D. Metz

IPC: G10L15/00 ,  G10L15/18 ,  G10L21/00 ,  G10L25/00 ,  G06F17/28 ,  G10L15/183 ,  H04M3/493

CPC classification number: G10L15/063 ,  G06F17/28 ,  G10L15/18 ,  G10L15/183 ,  G10L2015/0638 ,  H04M3/4936 ,  H04M2203/2061

Abstract: A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a can to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialog as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialog for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.

Abstract translation: 提供了一种方法（300）和系统（100），用于在生成自然语言理解（NLU）模型时在开发者级别添加示例的创建，将示例绑定到NLU句子数据库（130）中，自动验证（310 ）使用示例的正确结果，并自动解析（316）用户使用示例的问题。 方法（300）可以传达呼叫者可以对自然语言理解（NLU）应用程序说什么的示例。 该方法包括输入与现有路由目的地相关联的至少一个示例，并且确保NLU模型明确地解释该示例以正确地将一个网络路由到路由目的地。 该方法可以包括将NLU对话中的帮助消息（126）中的示例呈现为呼叫者可以将呼叫者连接到期望的路由目的地的示例。 该方法还可以包括呈现失败对话框，用于显示未被正确解释的至少一个示例，以确保在帮助消息中不呈现含糊或不正确的示例。