Abstract:
In order to reduce or eliminate ergonomic inefficiencies arising when an automated information agent is accessed from a device having a streamlined graphical user interface, the present invention provides a mechanism for selecting and interacting with automated information agents over a text-based messaging network by means of a conversational interface that can respond to queries in accordance with the location of the device. A server sends an electronic message identifying each of a plurality of agents to the device. The streamlined graphical user interface displays an agent selection screen showing identity information for each of the plurality of agents identified in the electronic message. The device includes an input mechanism capable of accepting a user's selection of an agent. Upon receiving a first input specifying a first selected agent, the device displays an agent interaction screen for the first selected agent. At least a portion of the agent interaction screen is capable of displaying a query entered into the input mechanism. Optionally, enabling mechanisms are provided on the server to allow human intervention in response to a query.
Abstract:
Methods and apparatus for gathering, organizing and displaying contact information in a mobile communications network. In one embodiment, a method for operating a mobile communication network includes an information server and a mobile communications device coupled to the service via a wireless connection. The method comprises transmitting a location identifier message including a current location from the mobile communications device to the server via the wireless link. The mobile device also transmits a list of contacts to the server via the wireless link. The contacts are matched with the location using a location database maintained for other mobile communications devices in order to generate a list of proximate users. Alternatively, the contact list can be based upon cognitive or psychographic proximity (versus merely physical proximity). The list of proximate users is transmitted to the mobile communications device, and the list is displayed in an easily perceived fashion based on user preferences.
Abstract:
Methods and apparatus for gathering, organizing and displaying contact information in a mobile communications network. In one embodiment, a method for operating a mobile communication network includes an information server and a mobile communications device coupled to the service via a wireless connection. The method comprises transmitting a location identifier message including a current location from the mobile communications device to the server via the wireless link. The mobile device also transmits a list of contacts to the server via the wireless link. The contacts are matched with the location using a location database maintained for other mobile communications devices in order to generate a list of proximate users. Alternatively, the contact list can be based upon cognitive or psychographic proximity (versus merely physical proximity). The list of proximate users is transmitted to the mobile communications device, and the list is displayed in an easily perceived fashion based on user preferences.