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1.发明授权Method and system for routing video calls to a target queue based upon dynamically selected or statically defined parameters 有权基于动态选择或静态定义的参数将视频呼叫路由到目标队列的方法和系统公开(公告)号：US09344674B2
公开(公告)日：2016-05-17
申请号：US14335552
申请日：2014-07-18
Applicant: Purple Communications, Inc.
Inventor： Chris Talbot
CPC classification number: H04N7/147 , G06Q10/10 , G09B21/009 , H04M3/42229 , H04M2201/50 , H04M2242/12
Abstract: A computer-implemented method routes a video relay service call to a call queue corresponding to a preferred language after receiving an input from a user to initiate a video relay service call. The preferred language may be stored in connection with the phone number being called, and the system automatically routes the video relay service call to a call queue for one or more sign language interpreters fluent in the language associated with the telephone number. If there is no default language associated with the phone number being called, the caller can be asked for a language, or a default language can be used.
Abstract translation: 计算机实现的方法在接收到来自用户的输入以发起视频中继服务呼叫之后，将视频中继服务呼叫路由到与优选语言相对应的呼叫队列。 优选语言可以与所呼叫的电话号码相关联地存储，并且系统自动地将视频中继服务呼叫路由到流利用与电话号码相关联的语言的一个或多个手语解释器的呼叫队列。 如果没有与被呼叫的电话号码相关联的默认语言，则可以要求呼叫者使用语言，或者可以使用默认语言。
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2.发明申请METHOD AND SYSTEM FOR ROUTING VIDEO CALLS TO A TARGET QUEUE BASED UPON DYNAMICALLY SELECTED OR STATICALLY DEFINED PARAMETERS 有权基于动态选择或静态定义的参数，将视频呼叫路由到目标队列的方法和系统公开(公告)号：US20150022616A1
公开(公告)日：2015-01-22
申请号：US14335552
申请日：2014-07-18
Applicant: Purple Communications, Inc.
Inventor： Chris Talbot
CPC classification number: H04N7/147 , G06Q10/10 , G09B21/009 , H04M3/42229 , H04M2201/50 , H04M2242/12
Abstract: A computer-implemented method routes a video relay service call to a call queue corresponding to a preferred language after receiving an input from a user to initiate a video relay service call. The preferred language may be stored in connection with the phone number being called, and the system automatically routes the video relay service call to a call queue for one or more sign language interpreters fluent in the language associated with the telephone number. If there is no default language associated with the phone number being called, the caller can be asked for a language, or a default language can be used.
Abstract translation: 计算机实现的方法在接收到来自用户的输入以发起视频中继服务呼叫之后，将视频中继服务呼叫路由到与优选语言相对应的呼叫队列。 优选语言可以与所呼叫的电话号码相关联地存储，并且系统自动地将视频中继服务呼叫路由到流利用与电话号码相关联的语言的一个或多个手语解释器的呼叫队列。 如果没有与被呼叫的电话号码相关联的默认语言，则可以要求呼叫者使用语言，或者可以使用默认语言。
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