公开(公告)号：US08738391B2

公开(公告)日：2014-05-27

申请号：US13301802

申请日：2011-11-22

申请人： Raymund J R Lin ,  Amnon Ribak ,  Yoav Rubin ,  Susan L Spraragen

发明人： Raymund J R Lin ,  Amnon Ribak ,  Yoav Rubin ,  Susan L Spraragen

IPC分类号： G06Q10/00

CPC分类号： G06Q10/10 ,  G06Q30/02

摘要： A system for describing and analyzing service-related human experience in organizational or commercial environments based on a hierarchical model of needs (e.g. Maslow's hierarchy of needs) is provided herein. The system may include a classifier configured to classify experience states based on a predefined hierarchical model of needs, to yield a classification; a modeler configured to model a real-life environment into a model that includes a set of process instances associated with users; and an experience notation generator configured to: extract experience-related data associated with the users from the model, based on the classification; and represent the experience-related data of each one of the process instance as a non-textual time series, based on the classification. Optionally, the time series may be used to produce reports using an analyzer. The reports may be applied to a remedy engine to generate recommendations for improving the human experience.

摘要翻译： 本文提供了一种用于在组织或商业环境中基于分层需求模型来描述和分析与服务相关的人类体验的系统（例如，马斯洛需求层次）。 该系统可以包括分类器，其被配置为基于预定义的需求层次模型对经验状态进行分类，以产生分类; 被配置为将现实环境建模成包括与用户相关联的一组过程实例的模型的建模器; 以及经验符号生成器，其被配置为：基于所述分类，从所述模型中提取与所述用户相关联的经验相关数据; 并且基于分类将处理实例中的每一个的经验相关数据表示为非文本时间序列。 可选地，时间序列可以用于使用分析仪产生报告。 这些报告可能适用于补救引擎，以产生改善人类经验的建议。