公开(公告)号：US20080198974A1

公开(公告)日：2008-08-21

申请号：US12111805

申请日：2008-04-29

申请人： Richard Gregory Lewis ,  Randy S. Young

发明人： Richard Gregory Lewis ,  Randy S. Young

IPC分类号： H04M3/08

CPC分类号： G06Q30/02 ,  Y10S707/99945 ,  Y10S707/99948 ,  Y10S707/99952

摘要： A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.

摘要翻译： 提供故障单处理系统。 系统通常包括登录逻辑，监视设备和用户界面逻辑。 登录逻辑通常用于将用户记录到几个故障单系统中。 监控设备通常轮询故障单系统以获取打开的故障单。 用户界面逻辑使得用户能够自动地从故障单系统中的任何开放故障单中加载适当的故障单。 还提供了方法和其他系统。

公开(公告)号：US07366731B2

公开(公告)日：2008-04-29

申请号：US10734681

申请日：2003-12-12

申请人： Richard Gregory Lewis ,  Randy S. Young

发明人： Richard Gregory Lewis ,  Randy S. Young

IPC分类号： G06F7/00 ,  G06F17/00

CPC分类号： G06Q30/02 ,  Y10S707/99945 ,  Y10S707/99948 ,  Y10S707/99952

摘要： A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.

摘要翻译： 提供故障单处理系统。 系统通常包括登录逻辑，监视设备和用户界面逻辑。 登录逻辑通常用于将用户记录到几个故障单系统中。 监控设备通常轮询故障单系统以获取打开的故障单。 用户界面逻辑使得用户能够自动地从故障单系统中的任何开放故障单中加载适当的故障单。 还提供了方法和其他系统。