公开(公告)号：US20120096279A1

公开(公告)日：2012-04-19

申请号：US12903605

申请日：2010-10-13

申请人： Robin D. Roberts ,  Benjamin S. Terris ,  Richard A. Welp

发明人： Robin D. Roberts ,  Benjamin S. Terris ,  Richard A. Welp

IPC分类号： G06F21/00 ,  H04L9/32

CPC分类号： H04L63/083

摘要： A method to provide problem-based access to a computing device is disclosed herein. In one embodiment of the invention, such a method includes detecting a problem on a computing device. The method automatically generates a user account on the computing device in response to detecting the problem. The problem is then tied to the user account. A support provider is then notified of the problem and the user account associated with the problem. This user account may be assigned to a service technician to enable access to the computing device. The service technician may then log into the computing device using the user account and address the problem. A corresponding apparatus and computer program product are also disclosed herein.

摘要翻译： 本文公开了一种向计算设备提供基于问题的访问的方法。 在本发明的一个实施例中，这种方法包括检测计算设备上的问题。 响应于检测到问题，该方法在计算设备上自动生成用户帐户。 然后将问题与用户帐户相关联。 然后，向支持提供者通知问题和与问题相关联的用户帐户。 该用户帐户可以被分配给服务技术人员以允许访问计算设备。 然后，服务技术人员可以使用用户帐户登录计算设备并解决问题。 本文还公开了相应的装置和计算机程序产品。

公开(公告)号：US09043878B2

公开(公告)日：2015-05-26

申请号：US13413563

申请日：2012-03-06

申请人： Benjamin S. Terris ,  Richard A. Welp

发明人： Benjamin S. Terris ,  Richard A. Welp

IPC分类号： G06F21/00 ,  H04L29/06

CPC分类号： G06F21/00 ,  G06F21/31 ,  G06F2221/2113 ,  H04L63/08 ,  H04L63/105

摘要： Multi-tiered distributed security authentication and filtering. One embodiment comprises managing user access to one or more computing resources, by centrally maintaining user subscription information comprising user authentication information and system authorization information, and providing relevant subscription information from the user subscription information to one or more remote computing systems. Managing user access further includes, in a remote computing system, authenticating a user login to the remote computing system based on user authentication information from said relevant subscription information, and upon user authentication, selectively authorizing user access to computing resources of the remote computing system based on system authorization information from said relevant subscription information.

摘要翻译： 多层分布式安全认证和过滤。 一个实施例包括通过集中维护包括用户认证信息和系统授权信息的用户订阅信息来管理对一个或多个计算资源的用户访问，以及从用户订阅信息向一个或多个远程计算系统提供相关订阅信息。 管理用户访问还包括在远程计算系统中，基于来自所述相关订阅信息的用户认证信息来认证对远程计算系统的用户登录，并且在用户认证时，选择性地授权用户对基于远程计算系统的计算资源的访问 来自所述相关订阅信息的系统授权信息。

公开(公告)号：US08539285B2

公开(公告)日：2013-09-17

申请号：US12821085

申请日：2010-06-22

申请人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

发明人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

IPC分类号： G06F11/00

CPC分类号： G06F11/0781

摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.

摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。

公开(公告)号：US08694835B2

公开(公告)日：2014-04-08

申请号：US13238946

申请日：2011-09-21

申请人： Benjamin S. Terris ,  Richard A. Welp

发明人： Benjamin S. Terris ,  Richard A. Welp

IPC分类号： G06F11/00

CPC分类号： G06F11/3093 ,  G06F11/008 ,  G06F11/0781 ,  G06F11/3055

摘要： An apparatus for health monitoring includes a settings module, a field data module, a settings update module, and a monitoring module. The settings module is configured to store health monitoring settings for a plurality of monitored subsystems. The field data module is configured to receive field data, the field data comprising failure data of one or more systems of the same type as at least one of the monitored subsystems. The settings update module is configured to update the health monitoring settings stored by the settings module, wherein the health monitoring settings are updated based at least in part on the field data. The monitoring module is configured to perform one or more health monitoring tasks according to the health monitoring settings.

摘要翻译： 用于健康监测的装置包括设置模块，现场数据模块，设置更新模块和监视模块。 设置模块被配置为存储多个被监视子系统的运行状况监视设置。 现场数据模块被配置为接收现场数据，所述现场数据包括与所监视的子系统中的至少一个相同类型的一个或多个系统的故障数据。 设置更新模块被配置为更新由设置模块存储的运行状况监视设置，其中至少部分地基于现场数据来更新运动状况监视设置。 监控模块被配置为根据健康监控设置执行一个或多个健康监控任务。

公开(公告)号：US20130239176A1

公开(公告)日：2013-09-12

申请号：US13413563

申请日：2012-03-06

申请人： Benjamin S. Terris ,  Richard A. Welp

发明人： Benjamin S. Terris ,  Richard A. Welp

IPC分类号： G06F21/00 ,  G06F15/16

CPC分类号： G06F21/00 ,  G06F21/31 ,  G06F2221/2113 ,  H04L63/08 ,  H04L63/105

摘要： Multi-tiered distributed security authentication and filtering. One embodiment comprises managing user access to one or more computing resources, by centrally maintaining user subscription information comprising user authentication information and system authorization information, and providing relevant subscription information from the user subscription information to one or more remote computing systems. Managing user access further includes, in a remote computing system, authenticating a user login to the remote computing system based on user authentication information from said relevant subscription information, and upon user authentication, selectively authorizing user access to computing resources of the remote computing system based on system authorization information from said relevant subscription information.

摘要翻译： 多层分布式安全认证和过滤。 一个实施例包括通过集中维护包括用户认证信息和系统授权信息的用户订阅信息来管理对一个或多个计算资源的用户访问，以及从用户订阅信息向一个或多个远程计算系统提供相关订阅信息。 管理用户访问还包括在远程计算系统中，基于来自所述相关订阅信息的用户认证信息来认证对远程计算系统的用户登录，并且在用户认证时，选择性地授权用户对基于远程计算系统的计算资源的访问 来自所述相关订阅信息的系统授权信息。

公开(公告)号：US20130073911A1

公开(公告)日：2013-03-21

申请号：US13238946

申请日：2011-09-21

申请人： Benjamin S. Terris ,  Richard A. Welp

发明人： Benjamin S. Terris ,  Richard A. Welp

IPC分类号： G06F11/30

CPC分类号： G06F11/3093 ,  G06F11/008 ,  G06F11/0781 ,  G06F11/3055

摘要： An apparatus for health monitoring includes a settings module, a field data module, a settings update module, and a monitoring module. The settings module is configured to store health monitoring settings for a plurality of monitored subsystems. The field data module is configured to receive field data, the field data comprising failure data of one or more systems of the same type as at least one of the monitored subsystems. The settings update module is configured to update the health monitoring settings stored by the settings module, wherein the health monitoring settings are updated based at least in part on the field data. The monitoring module is configured to perform one or more health monitoring tasks according to the health monitoring settings.

摘要翻译： 用于健康监测的装置包括设置模块，现场数据模块，设置更新模块和监视模块。 设置模块被配置为存储多个被监视子系统的运行状况监视设置。 现场数据模块被配置为接收现场数据，所述现场数据包括与所监视的子系统中的至少一个相同类型的一个或多个系统的故障数据。 设置更新模块被配置为更新由设置模块存储的运行状况监视设置，其中至少部分地基于现场数据来更新运动状况监视设置。 监控模块被配置为根据健康监控设置执行一个或多个健康监控任务。

公开(公告)号：US20110314339A1

公开(公告)日：2011-12-22

申请号：US12821085

申请日：2010-06-22

申请人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

发明人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

IPC分类号： G06F11/07

CPC分类号： G06F11/0781

摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.

摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与该错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。